Job Description

: Sales Support Coordinator

Department:

Sales / Operations

Reports To:

Operations Manager

Role Purpose

We are looking for a highly organised, proactive, and personable Sales Support Coordinator to assist the senior sales and operations team in delivering a seamless account management service. This role plays a key part in coordinating communication across departments, managing quotations and orders, and ensuring customer requirements are met efficiently and accurately.

Key Responsibilities

Sourcing & Supplier Coordination

Use internal systems and supplier networks to source products that meet customer specifications. Liaise with suppliers to obtain pricing, negotiate costs, approve proofs, and manage lead times.

Quotations & Pricing

Prepare accurate quotations and product specifications using CRM and information systems. Ensure all quotations are documented and followed up appropriately.

Order Processing & Artwork Management

Accurately input and process customer orders for approval. Manage artwork and proof approvals between customer and supplier to ensure accuracy before production. Track all live orders to ensure production lead times are achieved.

Customer Relationship Management

Liaise with customers regarding quotations, approvals, order updates, and delivery planning. Provide proactive communication throughout the order lifecycle to ensure service levels are met.

Internal Coordination

Coordinate communication and activities across internal departments. Work with Operations to ensure stock availability, dispatch scheduling, and issue resolution.

Reporting & Administration

Maintain accurate CRM and system records for all quotations, orders, artwork, and communications. Support sales reporting and document preparation for account reviews.

Continuous Improvement

Identify opportunities to simplify workflows, increase efficiency, and improve customer experience.

Skills & Experience

Essential:

Strong organisational and multitasking abilities Excellent written and verbal communication High attention to detail Experience in sales administration, customer service, or operations support Proficiency in Microsoft Office (Excel, Outlook, Word)

Desirable:

Experience using CRM or ERP systems Knowledge of purchasing, supply chain, or merchandise-based environments

Personal Attributes

Personable and confident communicator Positive, proactive, and solutions-focused Able to work under pressure and manage multiple deadlines Takes ownership and follows tasks through to completion Team player with a collaborative mindset
Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Work Location: In person