Job Description

Job Overview

The Senior security Supervisor will oversee the operational security team reporting to the Head of Security. The successful candidate will need to hold both SIA DS and CCTV licence. Having an excellent knowledge of public safety and security procedures/protocols, the Senior Security Supervisor will ensure the smooth operational running of all Bluewater security functions (Control room/Security Officers/Barrier Officers), whilst Supporting the Head of Security in Training, Development & KPI management. The person will deputize for the Head of Security when required and therefore should be highly motivated and be able to make decisions on demanding situations in a professional manner. Exceptional communication and stakeholder management skills will make you a highly credible and competent candidate for this position

Main Duties

To work as part of the Elevate team upholding their corporate values and standards. To work in conjunction with the Head of Security to identify improvement opportunities for the operation, liaising with clients and senior managers as required. Maintain high profile internal and external patrols across the site. Activate or de-activate alarm systems. Ensure schedules of checks are followed and in accordance with procedures. Ensure that all daily reports of accidents or incidents are reported in line with the agreed procedure, ensuring all necessary action is taken and recorded. Conduct appropriate first line management responsibilities for Supervisors, including appraisals and ensuring compulsory training is up to date. Assist Management with compiling reports and statistics for client meetings and monthly report submissions To liaise with management to resolve any issues that may arise during their shift and make decisions as appropriate. To report any problems or concerns relating to Security staff actively. To be the Security point of contact on a rotational basis with the Head of Security at weekends. To engage with, and support other departments in managing tasks that are within the security team's remit. To ensure that minimum staffing levels are adhered to and that team members maintain an effective work life balance. To support the Head of Security in maintaining an effective training plan, ensuring that all staff have the skills necessary to conduct their role. To deploy resources in the most cost effective and efficient way prioritising incidents and implementing appropriate working practices. Implementing practical and sustainable changes that result in improved security personnel motivation. To work in conjunction with the Security Manager to meet and exceed site specific KPI's and SLA's. To manage own workload and time effectively whilst maintaining knowledge of skills and competency required. To work smart demonstrating a pro-active work ethic, motivating the team spirit and maintaining good morale to ensure the best performance always ensuring levels of motivation are maintained throughout the workforce. To challenge inappropriate, negative and unacceptable behaviour maintain staff confidentiality and upholding and enforcing the Mitie values of Loyalty, Integrity and Respect. To support the team in all aspects of development and training and to ensure that all team members have a current Personal Development Plan (PDP). To support the Head of Security in effectively dealing with data requests in line with Client operating procedures and GDPR. To effectively liaise with retailers, Guests and Key stakeholders over any security matters or concerns, dealing with complaints initially. To provide Operational knowledge to lead the Security Supervisors and manage the site Security provision To undertake any other reasonable tasked required of them by management

What we are looking for

Knowledge, Experience & Competency

Essential

Desirable

Skills & abilities:

Good communication skills, both written and oral.



Excellent time management.



Attention to detail and proactive.



Demonstrable proactive and professional approach to security.



Ability to work under own initiative.

Skills & abilities:

Ability to write incident reports to a high standard

Experience:

Previous experience in a supervisor's role.



Knowledge of health and safety legislation and policy.



5 years' experience in Security industry.

Experience:

Retail Experience preferred but not essential.



Experience balancing operational and Strategic priorities

Any other requirements:

Flexible approach to working hours, including working weekends & Bank Holidays



SIA licensed in CCTV and Door supervisor



Willingness to take any further appropriate training.

Any other requirements:

First-aid at work qualification



IOSH managing Safely