Job Description

We have a fantastic opportunity to join our Bootle Fordstore as a Senior Service Advisor.

As a Senior Service Advisor you will be an integral part of the customer experience, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will be the link between our customers and the workshop.

In this Senior Service Advisor role you will also support and coach other Service Advisors in the team and work closely with the Service Manager to deliver goals of the business. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then this could be the role for you.

Responsibilities

Reporting to the Service Manager, responsibilities will include:-

Support and coach other Service Advisors in the team. Welcoming customers to the Dealership and ensuring a smooth customer journey from start to finish. The efficient handling of customer service calls, including, pricing information, relaying technical information, making customer appointments and providing updates on vehicle repair completion times. Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them. Delivering a world class customer experience to every customer and in turn supporting our commitment to the Customer Viewpoint Programme and generating positive customer reviews through our social media channels.

What you'll have:

Excellent organisational and communication skills A strong focus on attention to detail A passion for delivering excellent customer service Service Advisor experience in an automotive role is essential.

Hours, Rewards and Benefits

Full time hours worked Monday to Friday with a rotational Saturday morning shift. Fantastic rates of pay Generous bonus scheme Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits 30 days annual leave including bank holidays Instant membership to our dedicated Employee Assistance Programme
Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Additional leave Employee discount On-site parking
Work Location: In person