Job Description

Role Title:

Senior Service Charge Officer

Hours

: 35 hours per week, Monday-Friday

Salary

: 34,301- 42,876 per annum (salary offered dependent on experience)

Contract:

Fixed term for 6 months

You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role.

We support agile working, so you'll be provided all IT equipment to work flexibly between your home, and our Dartford office.

For more information please take a look at the job description: https://tinyurl.com/mv24cd2n

To apply:

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Who are we?

We're?a housing association in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future.? Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience.

We are also proud to announce that we have been awarded an accreditation for

'The Sunday Times Best Places to Work' 2025

, based on our employee feedback.

You'll have:

An understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges. An understanding of the application of service charges in the social housing under lease arrangements. Flexible approach to working hours to be able to respond to times of peak demand (year end etc.) Experienced in use of spreadsheets to collate and manipulate data.

Why join us?

Come and make a difference, grow your career, join a great team and take on new challenges.

In return, you'll receive:

Excellent benefits. For more info, check out our employee benefits video here: https://tinyurl.com/nr6ymtb4

Want to know more about Moat?

Check out our social media feeds!

LinkedIn: @moathomes

Facebook: Moat Homes

If this sounds like the role for you, apply

by 11pm on Sunday 2 November 2025

and be part of something bigger!

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: 34,301.00-42,876.00 per year

Benefits:

Casual dress Company events Company pension On-site parking Work from home
Work Location: Hybrid remote in Dartford DA2 6QE