Job Description

*

About Us*Service Charge Officer (Home Ownership)
GRADE 6 Salary 39,276-42,771 per annum
6 Months Fixed Term
At London Borough of Havering's Home Ownership team we are working to improve the service and compliance of leasehold management. We are a large team that manages leasehold compliance, sales and marketing, Right to Buy, income recovery and service charge billing and consultation. We have a varied portfolio of properties across the borough with a growth in new build properties. We are working to increase efficiencies and transparency for our homeowners.

About the JobThis role plays a key part in leasehold compliance to help the organisation deliver a high quality and accurate service charges to our homeowners. This role is key to service charge compliance. You will be required to use your initiative, manage a process data and meet statutory deadlines.

About the YouAre you confident with spreadsheets? Are you good at managing data? Are you hard-working? Are you organised and self-motivated? Are you a team-player? Are you interested in learning about leasehold management?
Your strong Microsoft Excel skills will be essential to your success in your ability to work as part of the team. Your ability to generate and analyse will allow us to improve our services and reporting. Your passion for excellent customer service will help to drive the service improvements that we are working on. Your initiative and ability to prioritise tasks will support the team's efficiencies in meeting deadlines.
You must have:

A good level of written and spoken communication skills for record keeping, emails and telephone conversations must be demonstrated through GCSE or NVQ levels.

A good level of numeracy to be confident with calculations and updating spreadsheets must be demonstrated through GCSE or NVQ levels.For an informal discussion about the post, please contact Claire Bailey on Claire.Bailey@havering.gov.uk
The closing date for the receipt of applications is 28th November 2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful and details in relation to interviews will follow.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering .


The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

*About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Find out why you should work for Havering Council .