Job Description

Role Summary

The Senior Service Delivery Manager - RRSL

is the single, senior interface between ATS and RR Submarines Limited for all service and programme delivery activities.

The role acts as the primary escalation point for delivery performance, risks, and issues, providing RRSL with a clear and accountable route into ATS.

The role is accountable for

end-to-end

delivery assurance across ATS support services and programmes delivered to RRSL, ensuring robust governance, performance transparency, and proactive management of delivery risks.

Operating with delegated

authority from the ATS UK IIT Value Stream Manager and Global Key Account Manager, the role maintains oversight of current demand, active projects, and delivery pipeline, holding ATS delivery teams accountable for meeting agreed commitments, service levels, and customer expectations.

The role does not directly deliver projects or services

, but ensures appropriate governance,

communication

, and

escalation

mechanisms are in place to protect delivery outcomes,

support

informed decision-making, and maintain confidence,

trust

, and long-term partnership with

RR Submarines Limited

.

Key Responsibilities

Client Interface & Escalation

Act as the single, senior

point of contact

and primary escalation point between ATS and RR Submarines Limited for all service and programme delivery matters. Provide clear, accurate, and timely

communication

to RRSL on delivery status, risks, and mitigation actions.

Represent RRSL priorities

, expectations, and feedback back into ATS delivery teams.

Governance & Assurance

Provide

delivery assurance

across ATS support services and programmes delivered to RRSL. Ensure agreed governance frameworks and delivery controls are consistently applied. Monitor delivery performance against agreed commitments, service levels, and contractual expectations.

Identify

delivery

risks

,

trends

, and systemic issues, escalating appropriately within ATS and to RRSL. Support delivery recovery activities, ensuring corrective actions are defined, owned, and tracked.

Demand, Pipeline & Portfolio Oversight

Maintain oversight of current demand, active projects, and support services delivered to RRSL. Ensure visibility of delivery pipeline and emerging demand to support

planning

and

prioritisation

. Provide

insight to support

expectation management and informed decision-making.

Internal Coordination & Accountability

Operate with delegated authority from the ATS UK Value Stream Manager across project, engineering, architecture, and support functions. Hold ATS delivery teams accountable for meeting agreed delivery commitments for RRSL. Promote effective cross-functional

collaboration

and resolve delivery challenges.

Commercial & Risk Awareness

Operate with strong

commercial

awareness

, ensuring delivery aligns with contractual and operational expectations. Support identification and management of delivery-related commercial risks. Contribute to continuous improvement of service delivery, governance, and client engagement practices.

Essential Skills and Experience

Demonstrated

senior-level

experience in service delivery or delivery assurance. Proven experience acting as a

senior client interface

and

escalation point

. Experience overseeing

multiple projects

and/or

support services

. Strong ability to

influence

and hold teams

accountable

without direct line management. Solid understanding of

delivery governance

and

escalation frameworks

. Experience managing

delivery risks

, issues, and dependencies. Strong

commercial awareness

within contractual and operational constraints. Confident communicator with

senior stakeholder engagement

experience.

Desirable Skills and Experience

Experience working in regulated or

safety-critical environments

(e.g. defence, nuclear, aerospace). Familiarity with

support service

and managed service models. Experience operating in matrix organisations with dotted-line authority.

Knowledge of IT service

management frameworks (e.g. ITIL). Experience supporting a single strategic client or account.

Key Behaviours

Accountability:

Takes ownership of delivery assurance outcomes and follows through on commitments.

Composure under pressure:

Remains calm and effective during escalations and delivery challenges.

Integrity and transparency:

Communicates openly and honestly, particularly when performance is at risk.

Influence without authority:

Drives outcomes through credibility, collaboration, and trust.

Customer focus:

Balances client priorities with organisational responsibilities.

Sound judgement:

Escalates appropriately, considering impact, urgency, and commercial implications.

How We'll Reward You

The benefits of working for ATS UK include:

23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays

Paid family support days

Private healthcare

Home office provision

Discretionary performance related bonus

Access to a fee-free mortgage service and other financial advice through our wellbeing partner

Access to mental health first aiders (MHFA trained)

Employee Assistance Programme (EAP)

Monthly wellbeing events including yoga, meditations, mental health awareness sessions, fitnesschallenges, and more!

Life assurance

Employee 'away days'

Job Type: Full-time

Work Location: Hybrid remote in Derby (Derbyshire, East Midlands Region)