Job Description

Details

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Reference number

439967
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Salary

56,185 - 70,566
per annum, pro rata
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Executive Officer###

Contract type

Permanent###

Type of role

Science###

Working pattern

Flexible working, Full-time, Job share, Part-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Birmingham, Leeds, Liverpool or London

About the job

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Job summary

The UKHSA Digital and Data Directorate provides strategic leadership and oversight for developing and managing a common and bespoke suite of performant, modern, secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally.


As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish appropriate governance and assurance processes monitoring progress, monitoring risks and issues and ensuring the business readiness for change.

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Working for your organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.


UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.


Please visit our careers site for more information https://gov.uk/ukhsa/careers

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Job description

The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity and coherence of the business activities. You will develop and maintain the programme environment to support each individual business activity within it. You will have effective leadership, interpersonal and communication skills.


Within Data and Surveillance Services, this role may have a particular focus on one of three areas: service management, data quality or incident management. Service management includes leading a directorate-wide demand management process and working with other internal and external teams (e.g. NHS Digital) to provide and manage the use of key data-related services that the UKHSA needs.


Data quality involves developing our approach to understanding the quality of our data, identifying ways to improve it in line with best practice, and improving the knowledge of our data's quality amongst its users for analytical and clinical purposes. Incident management involves establishing processes across all of Digital and Data systems, delivering high quality communications and supporting system owners to resolve problems quickly and efficiently, or supporting health protection incidents.


The services you work on may vary depending on organisational and team priorities.


As part of the main duties, you will be expected to:

Delivery - Create and lead the service/business activity to deliver the agreed outcomes within time, cost and quality constraints. Service Management / Oversight - Day to day management and effective leadership of the service/project and the team. Provide effective leadership and management controls. Set project controls. Design the structure and organisation appropriate to stage. Set appropriate delivery methodologies. Manage effective transition between lifecycle phases. Business Case - Develop and draft the Business Case, with input from specialists as necessary. Budget - Develop the budget and track delivery within budget. Resources - Identify skill requirements; and deploy and develop resources. May manage a team. Benefits Realisation - Ensure benefits are identified, understood, measured, tracked and owned. Deliver the agreed Business Case benefits and outcomes. Ensure appropriate Benefits Realisation Strategy is in place and monitor longer term delivery of benefits against the Business Case. Stakeholder Management - Identify and manage and maintain stakeholder relationships and know when to seek senior level support. Manage internal and external relationships as appropriate. Risks & Issues - Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies. Governance - Support effective governance and decision making. Provide reporting and engage in processes that hold you, as Senior Project Manager, to account for delivery. Assurance - Engage with assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required. Change Management - Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders. Cascade vision and translate into delivery objectives for the team. Guidance & Support - Provide support, guidance and coaching for the project team. Show commitment to personal development. Promote effective individual and team performance. Identify, share and promote best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise project delivery. Project Performance & Controls - Develop and maintain Project Plan using project principles. Identify and set appropriate Project Controls. Track and report delivery against milestones. Manage project performance and report progress to sponsors. Communication and Key Working Relationships - The post holder will develop effective working relationships and communicate regularly with a wide range of individuals, including internally: clinical and non-clinical staff, scientists, academics, corporate staff e.g. HR and Payroll, managers and Directors. External: NHS England (including NHSX and NHSD), Academic Institutions, other Civil Service Departments, public bodies, stakeholders and members of the public. This may include verbal face to face communication, including delivering presentations and by phone, email, correspondence, reports and briefings. Personal and Professional Development - Undergo a programme of on-going development and education, including the appraisal process, to build on existing knowledge and develop skills to meet the behaviours and competencies required to undertake the role.

Please note this is not an exhaustive list.

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Person specification

Essential Criteria

Communication between Technical and Non-technical - Ensure delivery confidence across all levels with technical and non-technical audiences. Planning - Detailed knowledge and significant experience in defining the fundamental components of a service/business activity in terms of its scope, deliverables, dependencies, time scales, resource requirements and budget. Ability to estimate costs, prepare, develop, commission and update business cases. Maintain momentum - You actively identify and address risks and identify innovative ways to unblock issues, manage dependencies across teams, or departments, and ensure teams are working towards delivery commitments. Benefits Realisation - Working knowledge of identifying quantifying, mapping and tracking project benefits to justify investment in the project, and to provide assurance that the benefits identified can be realised. Embedding Change - Working knowledge and practical experience of integrating the project outputs into 'business as usual' (BAU) ensuring that activities are planned and completed to enable the business to implement the change and realise the benefits Leadership - You are confident to lead a multi-disciplinary team and can effectively manage team dynamics to drive forward a shared goal. Provide clarity - You ensure everyone clearly understands and owns their roles, responsibilities, and business priorities. Give honest, motivating, and enthusiastic messages about priorities, objectives, and expectations to get the best out of people. Engaging stakeholders - Significant experience and knowledge of systematically identifying, analysing, and communicating with stakeholders, capturing needs and requirements. Collaboration - You create an open and collaborative environment to work in, are flexible, adaptable and have a willingness to learn. You consider different individual needs, views, and ideas, championing inclusion and equality of opportunity for all effectively managing conflict, misconduct, and non-inclusive behaviour, raising with senior managers where appropriate. Master's level of education / NVQ level 7 in Project Management; or equivalent qualification; or equivalent significant experience in a similar senior delivery management role Service management or digital/data project management qualifications (e.g., ITIL, Agile)

Desirable role criteria:

Working knowledge of applying quality management processes to ensure the adherence to those standards throughout the project delivery lifecycle Ability to secure the resources required to deliver a project Understanding of digital tools and how to apply them to maximise efficiency, e.g. Jira, Confluence Strong experience of delivery with public health and / or a data solutions setting

Benefits

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Alongside your salary of 56,185, UK Health Security Agency contributes 16,276 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%

Things you need to know

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Selection process details

This vacancy is using Success Profiles and will assess your behaviours.

Stage 1: Application & Sift


You will be required to complete an application form. You will be assessed on the listed essential criteria, and this will be in the form of:

an application form ('Employer/ Activity history' section on the application) 1000 word supporting statement

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.


Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.


The Application form and supporting statement will be marked together.


Longlisting: In the event of a large number of applications we will longlist into 3 piles of:

Meets all essential criteria Meets some essential criteria Meets no essential criteria

Only those meeting all essential criteria will be taken through to shortlisting.



Shortlisting: In the event of a large number of applications we will shortlist on:

Communication between Technical and Non-technical - Ensure delivery confidence across all levels with technical and non-technical audiences.

Desirable criteria may be used in the event of a large number of applications / large amount of successful candidates.


If you are successful at this stage, you will progress to interview and assessment.


Please do not exceed 1000 words. We will not consider any words over and above this number.


Feedback will not be provided at this stage.

Stage 2: Interview (success profiles)


You will be invited to a remote interview.


Behaviours will be tested at interview.


The Behaviours tested during the interview stage will be:

Seeing the Big Picture Changing and Improving Making effective decisions Working Together Managing a Quality Service

Interviews will be held week commencing 12th and/or 19th January 2026. Please note, these dates are subject to change.


Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as hybrid working based at any of our Core HQs in either Birmingham, Leeds, Liverpool or London.


We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, averaged over a month) onsite.


Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check.


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard clearance.

Salary Guide (Grade 7)

National 56,185 - 66,581 Outer 58,340 - 68,574 Inner 60,494 - 70,566

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Future location

UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.


The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff.

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.


You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/

International Police check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.

Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.


Link below:


Artificial intelligence and recruitment , Civil Service Careers

Internal Fraud check

If successful for this role as one aspect of pre-employment screening, applicant's personal details - name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.

Careers website

Please visit our careers site for more information https://gov.uk/ukhsa/careers



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Jon Payne Email : jonathan.payne@ukhsa.gov.uk
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Recruitment team

Email : recruitment@ukhsa.gov.uk ###

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk


http://www.healthjobsuk.com/vacancy/7649991