Job Description

Senior Solution Architect

London, Westminster (Hybrid)

Full time

Up to 80,000 + Aligned company benefits



About us

At Serco, we unite the right people, technology, and partners to solve some of the world's most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors--driven by expertise in service design, programme management, engineering, and more.



About the role

As a Senior Solution Architect, you will play a key role in shaping and delivering IT solutions that support Serco's business objectives across projects and bids. Collaborating with both business and IT stakeholders, you'll work to understand complex business requirements, identify gaps in existing capabilities, and define innovative, practical solutions aligned with Serco's architectural principles and IT strategy.

You will be instrumental in ensuring solutions are both fit for purpose and commercially viable--balancing technical feasibility with business impact. This includes designing IT solutions that meet project needs, maintaining scope integrity, and contributing to the success and profitability of the business or bid.

To be successful in this role, you'll combine deep expertise in at least one specialist IT area with broad knowledge of current and emerging technologies. Your ability to communicate clearly with clients and internal stakeholders will be essential in driving solution design and ensuring alignment across business and technology teams.



Key Accountabilities

Collaborate with IT Project Managers, business stakeholders, and bid teams to understand requirements and design effective, commercially viable IT solutions.

Produce and maintain high-quality solution and service designs that align with business needs, architectural standards, and strategic roadmaps.

Provide architectural guidance and leadership throughout project delivery, ensuring solutions are implemented in line with approved designs.

Work with Enterprise Architects, Technical Leads, and delivery teams to ensure cross-functional alignment and technical coherence.

Support governance processes by contributing to solution reviews and ensuring compliance with Serco's architecture and design standards.

Review supplier proposals to ensure quality, feasibility, and alignment with Serco's technology strategy and service models.

Communicate technical concepts clearly to both technical and non-technical stakeholders to support understanding and decision-making.



Skills & Experience

Proven experience in at least one core IT discipline such as CRM, case management, telephony, Azure, SaaS, Dynamics, cloud technologies, RPA/AI, or data analytics.

Strong background in translating business requirements into practical IT solutions, ideally within government or outsourced service environments.

Solid understanding of modern IT infrastructure and cloud-based technologies, underpinned by a degree in an IT-related discipline or equivalent experience.

Excellent problem-solving and analytical skills, with the ability to design and communicate clear, logical solutions to complex technical challenges.

Strong communication skills, capable of conveying technical information to non-technical stakeholders in a clear and accessible way.

Demonstrated ability to prioritise workload, manage time effectively, and work under pressure to meet deadlines.

Collaborative and relationship-focused, with the ability to influence and build trust with both business and IT stakeholders.

Experience of cycle hire schemes and/or asset management is highly desirable. Must be willing to undergo BPSS security clearance; SC may also be required

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

25 days annual leave plus bank holidays.

Annual leave purchase scheme.

Up to 6% contributory pension scheme

Flexible working options.

Free onsite parking.

Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.

A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.

A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

A safe and supportive culture.

A company passionate about diversity and inclusion



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.



At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.