Job Description

Are you a highly skilled and customer-focused IT professional ready for a dynamic contract opportunity? We are seeking an LTS Senior Support Analyst to join a high-performing Local Technology Support (LTS) team. This critical role acts as the primary point-of-delivery for 1st and 2nd line IT support, ensuring the continuous, smooth operation of key entities within the organization.
Key Role Details
Job Title: LTS Senior Support Analyst - IT Customer Service Representative
Location: Newcastle, Cobalt Business Park (Fully Onsite)
Contract Duration: 1 Year
Core Responsibilities
The successful candidate will be responsible for end-to-end user support and device management:
1st and 2nd Line Support: Provide focused, efficient, and professional first and second line technical support to end-users.
Multi-Platform Troubleshooting: Possess strong technical acumen to support and troubleshoot issues across PC (Windows) and Mac operating systems and hardware.
Audio-Visual (AV) Assistance: Manage and support user needs related to audio-visual equipment.
IT Asset Management: Take responsibility for managing, tracking, and maintaining IT assets, including the provisioning of new IT assets for users.
Collaboration: Act as the local point of support while leveraging support from multiple specialist technical and project teams within the wider organisation.
Required Professional Skills
Customer Service Excellence: Excellent customer service skills are paramount for success in this role.
Technical Proficiency: Proven experience working in a busy IT support environment with hands-on experience in PC and Mac support.
Willingness to Learn: A professional commitment to continuous learning and technical adaptability is required.
If you are a dedicated support professional looking to contribute your expertise to a vital local team, we encourage your application.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Skills Required