Job Description

Why work for us?

4.1 Employer rating on Indeed (out of 5)! Outstanding to work for in 2025- awarded by Best Companies In the top 10 best charities to work for in 2025- awarded by Best Companies In the top 25 best companies to work for in the East of England in 2025- awarded by Best Companies In the top 50 best large companies to work for in the UK in 2025- awarded by Best Companies Excellent rates of pay Flexible rotas 30 days holiday per year (including bank holidays) Full, comprehensive training is provided Access to professional, industry-recognised formal qualifications Recognition of staff going the extra mile through our employee of the month award Annual employee awards evening, celebrating our valued staff and their achievements over the last year Access to employee discounts and benefits Company pension scheme Earn 200 for every successful Support Worker referred under our staff referral scheme Access to our employee assistance programme providing confidential support and advice to both you and your family HasteePay offering access to a portion of your wages as and when you need it Cycle to work scheme Paid mileage (where applicable)

The role:

Job Title: Assistant Service Manager

Location: Milton, Cambridgeshire

Salary: 30,919 per annum (35 hours per week)

Employment: Permanent

Shift pattern: 5 days a week, with alternate weekends, plus sleep ins.

Closing date: Thursday 1st January 2026 (23.59)

Upon completing your probationary period, you will be included on an out of hours on call rota covering all services across The Edmund Trust as Tier 1 support. This rota is shared across all managers and is typically an average of 1 week in every 3 months.

Main responsibilities

To ensure the delivery of person-centred support through coaching and managing a team of staff. Ensuring there are safe staffing levels across the services at all times. Liaise closely with other professionals, as well as having regular contact with family and friends of the people we support. Provide a supportive role within staff recruitment and retention activities. To act as a role model and mentor for staff. To support the Service Manager and be responsible for identified delegated tasks. Act as First Tier for on-call on a rota basis; proactively makes decisions and recommend actions as appropriate.

Requirements:

To be considered for this role, it is essential you are:

experienced at supporting people who have learning and physical disabilities and have experience of Autism, able to coach and mentor staff with confidence through experience, great at communicating, proactive, dynamic and adaptable, person centred, able to recognise that families have an important part in the person's life and have insightful and valuable contributions, driven and passionate, able to think outside the box, able to undertake administration tasks in a timely and organised manner, confident in following support agreements, plans and policies at all times, able to work as a team but also confident at lone working, able to work flexibly, including weekends and evenings, qualified, working towards or be willing to work towards, the Level 3 Diploma in Health and Social Care, and are a driver with your own car.

Some questions:

Are you an experienced Support Worker looking for a new challenge? In your career, have you supervised others or led a team? Would you like to work for a not-for-profit charity where you are valued and invested in?
If yes, then we want to hear from you! You will be supporting four gentlemen and one lady in a newly renovated supported living service in Milton. The individuals you will support have a range of physical, sensory and communication needs, alongside some complex health conditions, but none of these define or limit who they are.

Each day is different. One day you might be heading out for a walk so someone can feel the wind on their face and listen to the leaves rustling in the trees. Another day could involve enjoying a journey on public transport, travelling to London for an immersive experience, or simply having a joyful spin around the room.

This is a vibrant and energetic group who thrive on positive interactions and feed off the enthusiasm of those around them. Supporting them is both rewarding and meaningful -- they are a genuine pleasure to be around and bring energy, warmth and joy into everyday moments.

About Us

The Edmund Trust & Eddie's has been proudly supporting people across the East of England with learning & physical disabilities, autism and complex needs for over seventy years. We work to provide lifelong opportunities and create positive lifestyles for people to be equal and active members of the community.

We provide person-centred support, allowing individuals to choose how they want to live their lives, enabling them to reach their full potential. We encourage people to achieve their aspirations with outcome focused support. Working alongside our values of Commitment, Collaboration and Positive Interactions.

Job Type: Full-time

Pay: 30,919.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Store discount
Licence/Certification:

full UK driving licence (required)
Work Location: In person