Job Description

Vacancy No

VN977

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About us

Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures. In 2021, we proudly celebrated serving our travel clients for 25 years. Take a look at our video below to get a real taste of who we are and what we love doing:



https://www.youtube.com/watch?v=H-AhWeqsvds

The role

A Senior Ticketer will efficiently and accurately issue airline tickets within set timeframes and complete the accompanying administrative duties. A Senior Ticketer will manage the Ticketing Helpdesk and airlines queues on a rota basis. At this level, a Senior Ticketer will also look for opportunities to make savings and minimise penalties by spotting errors.



As a Senior Ticketer you may be required to assist in training new starters. You may be required to deputise in the absence of the Flight Operations Manager and Ticketing Supervisor. This position requires the individual to deal with employees at different levels across the business.

This role can be based at our Witney office in Oxfordshire or fully remote from anywhere within the UK.

Key responsibilities include:

Issuing published fares in the GDS making sure all names and flights match the booking and ensuring that all fare rule parameters have been met Issuing fares using instant ticketing or fare building manually in the GDS, making sure all names and flights match the booking and ensuring that all fare rule parameters have been met Identifying where cost savings can be made by more intelligent ticketing or using different contracts Reading airline contracts and understanding the terminology associated with the fare rules Managing the airline queues, understanding the actions required and clearly communicating the message and implication to the sales teams in a timely manner meeting any deadlines set by the airlines Manning the ticketing helpdesk, prioritising and then dealing with reissues, refunds, upgrades, and all other associated ticketing queries, ensuring all queries are dealt with correctly and within set time frames Checking work produced by other ticketers Always achieving and sustaining targets set by your Ticketing Supervisor Advising and supporting others in the team with ticketing queries when necessary Having a high level of productivity in all aspects of the ticketing tasks

About you

You will have previous experience issuing tickets using Galileo or another GDS, demonstrate excellent attention to detail, and have experience working within the travel industry.



Additional experience required:
Proven ability to meet deadlines and manage time effectively Proven track record of making savings and minimising errors Highly organised Excellent attention to detail Very good communicator at all levels within a business Flexible and willing to turn hand to any reasonable task Positive and professional manner Good understanding of Microsoft Word, Excel and Outlook Good geographical knowledge

What you'll get in return

Holiday - 25 days rising to 30 days with length of service A day off for your birthday A day off for volunteering to support a charity, local support group or community work of your choice Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling Enhanced family leave Enhanced pension scheme Life insurance Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites WellHub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers Sabbatical leave Long service awards




We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country

United Kingdom

Location

Homeworking; Witney

Salary

27,000 to 32,000 (Dependent on Experience)