Job Description

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About The Role

Salary:

24,700 per annum

Contract:

Permanent

Hours:

Full time, 37 hours per week, Monday - Friday, 9am - 5pm

Location:

Chelmsford



ECL's incredible Sensory team have a fantastic opportunity for a Co-ordination Officer to join their team on a permanent basis. The team are passionate to exceed their objective of developing a society where people with sensory impairments have the same access to services and businesses as everyone else.



As a Co-ordination Officer, you'll be an integral part of the team, acting as first point of contact for all sensory enquiries, utilising strong communication skills to adapt as required to resolve customer requests. You'll become familiar with and develop a detailed understanding of the sensory pathways and support systems available to be able to effectively triage customers.


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About You

To be considered for the role of Sensory Co-ordination Officer with ECL, you need:

Strong communication skills with the ability to adapt based on customer requirements. Experience of working in a setting with direct sensory customer contact. Excellent digital & IT skills including use of text, phone, e-mail, Word, Excel, Powerpoint and Outlook. Ability to use telephony and data retrieval systems. Experience of producing reports using Excel. Experience of accessing information sources, both electronically and paper based. Ability to work as part of a team demonstrating flexibility. Ability to maintain high level of confidentiality

As a Sensory Co-ordination Officer with ECL, you will receive:

500 new starter bonus
45p paid per mile tax-free Up to 32 days annual leave a year (inclusive of bank holidays) Fully paid induction and training with ongoing support Career development opportunities with access to paid for qualifications Annual salary reviews Annual performance-related bonus Company pension - Enhanced contributory NEST scheme - we contribute up to 6% Healthcare support scheme via Healthshield paid for by ECL Employee Loyalty Scheme with long service awards Enhanced employee referral program - earn up to 1500 for referring a friend Employee Assistance Programme available 24/7 Access to Blue Light Card Mental health first aiders in every service Reimbursement of professional membership related to your role

Closing date - Sunday 31th August 2025


ECL reserve the right to close this vacancy early depending on application numbers.


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About Us

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.


We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.


ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role.


INDCS