Job Description

Service Account Manager

Using customer insight to drive retention, grow customer value, and build long-term partnerships.

Location: Travellers Lane, Hatfield, AL10 8XB | Competitive Salary + Bonus + Car + Benefits

You don't need to be an HVAC expert to succeed in this role - but you do need commercial instinct, a structured mindset, and the drive to build something new.

Maybe you've managed a complex account portfolio and turned it into a retention engine. Maybe you've helped service teams deliver on commercial promises. Maybe you've taken CRM adoption from checkbox to game-changer--building dashboards, tracking performance, and turning customer data into real insights. Or maybe you've built long-term client relationships based on value, not volume.

If you know how to take customer information from data into insight, turn insight into action, and relationships into results -- this could be your next strategic step.

This is your chance to shape a brand-new role with Mitsubishi Electric - a market leader in commercial heating and cooling, driving the low-carbon agenda and transforming service and maintenance. You'll be the first dedicated Service Account Manager in our aftersales business, focused on maximising value from the customers we already have.

What you'll do:

Manage a portfolio of commercial service customers - across maintenance contracts, commissioning, spare parts, and digital connected (IoT enabled) services Build long-term relationships that drive renewals, reduce churn, and increase customer lifetime value Use customer data, feedback, and service insights to continuously improve performance, solve problems early, and drive smarter decision-making Collaborate with business development, customer support, and field service operations teams to ensure our service delivery matches customer expectations Identify and action growth opportunities - from enhanced service coverage to connected diagnostics and remote monitoring Balance commercial opportunities with service capacity - helping ensure we scale responsibly, not reactively Own customer metrics - tracking renewals, usage, revenue, and satisfaction across the team's portfolio Play a key role in our shift from transactional selling to lifecycle partnerships - focused on long-term customer value, not just short-term wins

What you'll bring:

Proven experience in account management, service delivery, or customer success within a technical or contract-based environment Confidence managing service contracts, renewals, and long-term customer relationships Strong capability with CRM platforms and customer data - ideally having championed or improved CRM use in your current or previous team A structured, analytical mindset - comfortable working with dashboards, reports, and KPIs Excellent collaboration skills - able to work cross-functionally with service, engineering, technical, and commercial teams Digital curiosity - interested in how connected technology and remote diagnostics can enhance service outcomes (Bonus) Experience in B2B services, engineering, or commercial HVAC/technical sectors

Why this role matters:

We've built a strong sales engine but now we need the infrastructure to retain and grow our customer base. This role is critical to delivering that shift. You'll be building the systems, relationships, and insights that underpin our long-term growth.

What you'll get:

In return for your commitment, we offer:

25 days annual leave plus bank holidays (rising to 27 with service) Pension scheme and life assurance Group Income Protection Scheme Private Medical and Dental Insurance (single cover funded by Mitsubishi) Employee Assistance Programme
Ready to own a high-impact portfolio, shape a new strategic role, and lead our shift to lifecycle growth?

Apply now and help us build the future of commercial HVAC services at Mitsubishi Electric.

Job Type: Full-time

Pay: 55,000.00-60,000.00 per year

Ability to commute/relocate:

Hatfield AL10 8XB: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Hatfield AL10 8XB