Job Description

Kitchen Door Workshop is recruiting for an additional Customer Service Account Manager to join our friendly team in Uckfield to help us with our continued growth. The Customer Service Account Manager role would particularly suit someone with a competitive nature who is customer focused, and tenacious, looking to make their mark in sales.

A proactive approach to work and being a team player is more important to us than prior experience.

Who we are:

Kitchen Door Workshop is a well-established company helping people to replace their kitchen door for over 29 years. We are an employee-owned company whose staff share in our success. We have a positive and friendly culture where all our team are encouraged to achieve their full potential, not only through a programme of continuous development, but also by being given the opportunity to volunteer for local community projects.

We are located in Uckfield, which benefits from good public transport links both by rail and bus, and is within easy commuting distance of Brighton, East Grinstead, Tunbridge Wells and Haywards Heath. We are just a short walk from Uckfield town centre. There is also ample free, on-site parking, with free electric car charging facilities for all staff.

This is an office-based role working Monday to Friday - our friendly office is open planned, bright and fully air conditioned.

We believe in offering a positive work life balance and finish promptly at 5pm each day.

The Customer Service Account Manager Role:

The role of the Customer Service Account Manager is to provide a high level of customer service to all our online customers whilst working towards monthly sales targets. Don't worry leads will be allocated to you from email and phone enquiries, so there is no cold calling!

You'll be working in the CAM (Customer Account Manager) team, managing your portfolio of customers throughout the buying cycle, from their initial enquiry, to sending out samples, creating quotes, helping them place orders, and confirming that their order has been successfully delivered.

The Customer Service Account Manager tasks will include:

Assisting with customer enquiries

Matching our products to the customers' requirements

Making the buying process easier for customers by giving clear information and friendly support

Converting enquiries into sales

Creating quotes

Managing multiple inboxes

Dealing with aftersales support

Answering the phone

Updating the CRM system

You will also be expected to liaise with manufacturers, suppliers and couriers, to make sure the customer gets the right product on time, every time.

The Customer Service Account Manager Candidate:

The role would suit someone who enjoys assisting customers and is upbeat, you'll be good at keeping calm under pressure, and an expert at thinking on your feet to solve problems.

We're after someone who's naturally motivated and ready to take initiative, with a passion for reaching and exceeding targets.

We're a close-knit team so being a team player is an essential part of the role.

The ideal Customer Service Account Manager Candidate

:

Competitive spirit (ideally with some prior sales experience)

Confident on the phone

Customer Service experience

Strong attention to detail

Experience at writing customer service emails

A good problem solver

Ability to prioritise workload

Proactive - able to react to a fast-changing environment, whilst maintaining professional relationships with customers and colleagues.

Able to work quickly and accurately under pressure

A team player

A keen eye for detail - to spot any potential mistakes before 'made to measure' orders are sent to the factory.

Motivated to achieve positive results & team targets

Desirable experience, but not essential:

CRM experience

Inbox management experience

Understanding of sales

Benefits:

A competitive salary of 32,000- 34,000 with performance related increases.

We're an employee-owned company - this means you share in the success of the business'

25 days paid holiday plus Bank Holidays, i.e. 33 days in total.

A private health scheme with Vitality Insurance - includes a range of health benefits.

Simply Health non-contributory cash plan - to help with day-to-day medical costs

Volunteering in the community - we run a scheme to allow staff up to five additional paid days off per year for volunteering in the community.

Free Electric Car charging facility for all staff

Ongoing product and vocational training - tailored to your individual requirements.

5pm finish every day - we value a positive work life balance.

Cereal Breakfast Bar - from healthy muesli to sugary treats, help yourself to a free bowl of cereal each morning!

Summer and Christmas socials - because we like to hang out together and have fun.

Monthly lunch reward - when the sales team hits target the whole company gets treated to a takeaway lunch (don't worry we usually hit).

Book Club - if you're an avid reader we have a little library of books waiting for you to swop and borrow.

Birthday cake - we treat you to a delicious cake or dessert of your choice on your special day.

Working hours are 40 hours per week, Monday to Friday. Some flexibility may be required.

If you are passionate about delivering exceptional customer experiences and want to be part of a dedicated team at Kitchen Door Workshop, we invite you to apply today!

Job Type: Full-time

Pay: 32,000.00-34,000.00 per year

Additional pay:

Performance bonus
Benefits:

Free parking Health & wellbeing programme On-site parking Paid volunteer time
Location:

Uckfield Ridgewood TN22 (preferred)
Work Location: In person