Job Description

We seek a proactive and customer-focused

Customer Service & Account Manager

to join our team. In this role, you will be our clients' primary point of contact, ensuring their fulfilment needs are met while providing exceptional customer service. You will manage client accounts, resolve inquiries, and collaborate with internal teams to enhance service efficiency.

Key Responsibilities Customer Service & Support:

Serve as the main point of contact for customer inquiries via phone, email, and chat. Address and resolve client issues related to order fulfilment, shipping, and inventory. Provide timely and professional responses to customer requests, ensuring high satisfaction. Monitor service levels and proactively resolve any potential delays or issues.

Account Management:

Build and maintain strong relationships with assigned client accounts. Regularly communicate with clients to understand their needs and provide solutions. Ensure client accounts are set up correctly, and orders are processed efficiently. Track key account performance metrics and suggest process improvements.

Operations & Coordination:

Work closely with warehouse and logistics teams to ensure timely order fulfilment. Coordinate with shipping carriers and troubleshoot delivery issues. Maintain accurate records of client interactions, orders, and issues in CRM software. Assist in onboarding new clients and ensuring a smooth transition into fulfilment operations.

Qualifications & Skills:

Previous experience in customer service, account management, or fulfilment/logistics preferred. Strong problem-solving and communication skills. Ability to manage multiple client accounts and prioritise tasks effectively. Experience with CRM systems, order management software, or fulfilment platforms is a plus. Detail-oriented with a strong focus on customer satisfaction. Ability to work independently and collaboratively in a fast-paced environment.
Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Casual dress Discounted or free food Employee discount Free parking On-site parking
Work Location: In person

Reference ID: FMML87