Job Description

We are seeking an organised and dependable Service Administrative Assistant to support our Service Team.
This position plays an important role in assisting the Service and Compliance Manager by providing high-quality administrative support across service projects, engineering maintenance schedules, and contract renewals.
The role is suited to individuals with strong attention to detail, excellent communication skills, and the ability to manage multiple administrative tasks in a professional and efficient manner.
Key Responsibilities
General Administration
Assist the Service and Compliance Manager with service projects, maintenance visits, and contract renewals
Create and maintain accurate electronic customer records
Communicate with customers and suppliers by phone and email
Support general administrative duties as required to ensure smooth daily operations
Service Department Support
Raise and process purchase orders for parts and materials
Prepare and send order confirmations to customers
Set up and maintain new customer files and service records
Draft and manage maintenance contract documentation
Schedule maintenance visits, coordinate engineer diaries, and ensure all required documentation is issued
Follow up on maintenance confirmations, contracts, and remedial visits
Record completed maintenance and remedial works accurately in customer databases
Relationships and Communication
Reports to: Service and Compliance Manager
Works closely with: Operations, Service Team, and field engineers
External contacts: Customers, suppliers, and subcontractors via phone and email
You will also be expected to support management with any reasonable tasks that contribute to the effective running of the department.
Person Specification
Behavioural Attributes
Professional, honest, and reliable with a strong sense of integrity
Respectful and courteous in all communications with colleagues, customers, and suppliers
Eager to learn, adaptable, and open to feedback
Takes pride in their work and represents the organisation positively
Able to work both independently and as part of a collaborative team
Skills and Experience
Fluent in English, both written and verbal
Numerate and literate with strong administrative accuracy
Excellent organisation and time-management skills
Confident communicator and able to handle customer interactions professionally
Strong IT proficiency, including Microsoft Word, Excel, Outlook, and web applications
Previous office-based administrative experience (minimum 2 years preferred)
Experience liaising with customers and suppliers
Self-motivated with high attention to detail and a proactive attitude
Requirements
Must currently reside in the United Kingdom
Right to work in the UK is required
Education: GCSEs or equivalent (preferred)
Experience: Minimum 2 years in administrative or customer support roles (preferred)
Compensation and Benefits
Salary: 30,000 - 36,000 per annum (depending on experience)
Benefits include:
Company pension scheme
Private dental and medical insurance
Sick pay
Flexible, home-based working
Equal Opportunity Statement
We are an Equal Opportunity Employer and welcome applications from all qualified individuals.
We do not discriminate on the basis of age, gender, disability, race, religion, sexual orientation, or any other characteristic protected under UK law.

Skills Required