Job Description

About The Hamilton Ross Group

The Hamilton Ross Group is one of Scotland's leading suppliers of agricultural, groundcare, and construction machinery. We are looking for a

Service Advisor / Administrator

to join our team in Bishopton.

This role is ideal for someone who enjoys working in a busy environment, is highly organised, and takes pride in delivering excellent customer service to both internal and external customers.

The Role

You will support the day-to-day running of a large, busy Service Department, working closely with the Service Manager and workshop team. You will be a key point of contact for customers, ensuring their machinery is booked in, repaired and returned efficiently, while maintaining accurate administration throughout.

Key Responsibilities

Act as a first point of contact for service customers, both in person and over the phone. Book customers' machinery in for repair, service and inspection. Allocate and task jobs to workshop engineers in line with priorities and deadlines. Create, process and update job cards from opening through to invoicing. Raise purchase orders and process supplier invoices where required. Produce and process customer invoices and handle payments accurately. Maintain service records and other departmental documentation to a high standard. Support the Service Manager with general administration and reporting. Help uphold and further the company's strong reputation for reliable, honest and effective service.

About You

Essential:

Experience in an administrative, service advisor or customer-facing role (ideally in a technical, automotive or machinery environment). Strong organisational skills with the ability to multi-task and work under pressure in a busy, multi-franchise department. Clear and confident communication skills, with the ability to deal professionally with customers, colleagues and suppliers at all levels. Excellent customer service skills, both face to face and over the phone. Strong and up to date IT skills, including confident use of email and Microsoft Office. Self-motivated, reliable and able to work on your own initiative as well as part of a team.

Desirable:

Experience working in an agricultural, construction or groundcare machinery dealership, or similar service environment. Familiarity with dealer management or workshop management systems. An understanding of basic mechanical/service terminology (training can be provided).

What We Offer

Competitive salary (commensurate with experience). 30 days' holiday including public / bank holidays. Company pension. Employee discount. Referral programme. The chance to work within an established, trusted family business trading for over 90 years. Monday to Friday, full-time, in-person role.

Work Location:

In person - Bishopton.

Job Types: Full-time, Permanent

Benefits:

Company pension Employee discount On-site parking Store discount
Work Location: In person