Job Description

Company Overview

Strickland MFG UK is a leading manufacturer of high-quality Excavator & Wheeled loader attachments in the UK and European construction industry since 1945. Operating from a purpose-built facility in Evesham, Worcestershire, Strickland MFG UK delivers innovative, reliable, & precision-engineered products for a wide range of construction projects. The Strickland Group, which has thriving operations in the USA & Northern Ireland, is a globally recognised brand renowned for our innovative supply solutions & reliability. Due to continued growth, we are now seeking a dynamic and experienced Operations Manager to join our team and help drive the company's operational performance across key business functions.

General Purpose

The Service and Warranty Administrator will be responsible for supporting all service and warranty activities at Strickland MFG UK. We are looking for a candidate with strong organisational skills, attention to detail, and the ability to manage multiple tasks effectively. The postholder will ensure accurate processing of warranty claims, maintain service records, liaise with customers and internal teams, and provide efficient administrative support. Working alongside the Service and Warranty Coordinator, this position plays a key role in delivering excellent customer service, ensuring warranty processes are followed, and supporting the smooth operation of the service department.

Key Tasks and Responsibilities

Warranty and Order Administration

Process a high volume of products and parts orders accurately and efficiently.

Prepare and process invoices for all warranty transactions.

Check and update prices, contracts, and warranty terms to ensure records remain accurate and current.

Accurately process and submit warranty claims in line with company and manufacturer requirements, ensuring all supporting documentation is complete and correct.

Maintain up-to-date service and warranty records, databases, and filing systems for easy retrieval and audit purposes.

Monitor the progress of warranty claims, chasing outstanding information and escalating where required.

Prepare reports and summaries of service and warranty activity for management review.

Customer and Supplier Communication

Handle incoming and outgoing calls with customers and suppliers, dealing with queries promptly and professionally.

Manage and respond to a high volume of emails, ensuring timely and accurate correspondence.

Act as a first point of contact for service and warranty queries, always delivering a professional and customer-focused response.

Liaise with customers, suppliers and internal teams to resolve queries, arrange service work, and provide timely updates.

Communicate important feedback from customers to internal teams.

Service Team Support and Compliance

Provide day-to-day support to the service team to help achieve departmental objectives.

Ensure compliance with internal policies, external regulations and health and safety requirements in all aspects of service administration.

Support the wider service team with general administrative tasks when required, including scheduling, invoicing, and handing correspondence.

Contribute to process improvements to enhance efficiency, accuracy and the overall customer experience.

Person Specification

Competencies

Strong communication and interpersonal skills, with high regard for customer service (Essential - Assessed at: Application and Interview) Strong organisation skills and ability to prioritise own workload (Essential - Assessed at: Interview) Competent with Microsoft Office, particularly Excel and Outlook (Essential - Assessed at: Application) High attention to detail with a focus on accuracy and quality (Essential - Assessed at: Application and Interview) Hard working, resilient and focused, with a willingness to succeed (Essential - Assessed at: Interview) Team-orientated leadership with a collaborative and motivational approach (Essential - Assessed at: Interview) Polite, professional and courteous manner with customers and colleagues (Essential - Assessed at: Interview) Ability to manage high volumes of work (orders, invoices, emails) effectively and collaboratively (Essential - Assessed at: Interview)

Knowledge and Experience

Previous experience in an administrative or sales support role (Essential - Assessed at: Application) Experience working within a service, warranty, or manufacturing environment (Desirable - Assessed at: Application) Previous experience with Sage 200 (Desirable - Assessed at: Application) Ability to handle and resolve customer queries professionally (Essential - Assessed at: Interview) Second European language (Desirable - Assessed at: Application) Experience supporting compliance-driven processes (warranty, H&S, ISO) (Essential - Assessed at: Application and Interview)

Education

Good standard of general education (minimum GCSE level or equivalent in English and Maths) (Essential - Assessed at: Application)

Other

Willingness to work flexibly in line with the demands and needs of the business (Essential - Assessed at: Interview)

The post holder should be aware that the above job description and specification is not exhaustive. This role will require some development over time. Any changes to the above description will be done in a timely manner and in consultation with the post holder

Job Type: Full-time

Pay: Up to 27,500.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Sick pay
Work Location: In person