Job Description

Company Overview

Strickland MFG UK is a leading manufacturer of high-quality Excavator & Wheeled loader attachments in the UK and European construction industry since 1945. Operating from a purpose-built facility in Evesham, Worcestershire, Strickland MFG UK delivers innovative, reliable, & precision-engineered products for a wide range of construction projects. The Strickland Group, which has thriving operations in the USA & Northern Ireland, is a globally recognised brand renowned for our innovative supply solutions & reliability. Due to continued growth, we are now seeking a dynamic and enthusiastic Customer Service Representative to join our Sales team.

General Purpose

The Customer Service Representative will play a key role in supporting sales operations and delivering exceptional customer service. The role involves processing orders, preparing invoices, managing transport arrangements, and maintaining accurate records while ensuring timely and professional communication with customers and suppliers.

The successful candidate will work closely with colleagues across the business to help achieve departmental objectives and maintain Strickland's high standards of service, efficiency, and professionalism.

Key Tasks and Responsibilities

Sales and Order Administration

Process a high volume of customer product orders accurately and efficiently. Prepare and process invoices for all sales transactions. Manage dispatch and transport arrangements via online portals and third-party providers. Check and update product prices, contracts, and customer records to ensure accuracy. Maintain accurate order, dispatch, and invoice records for reporting and audit purposes. Support the Sales team with day-to-day administrative operations to help meet departmental targets.

Customer and Supplier Communication

Handle incoming and outgoing calls with customers and suppliers in a professional and courteous manner. Respond promptly to a high volume of customer emails and enquiries. Communicate internally to relay important feedback from customers to relevant departments. Build and maintain positive relationships with customers, providing efficient and proactive service support.

Team and Departmental Support

Provide general administrative support to the wider Sales and Customer Service team. Liaise with internal teams such as Production, Dispatch, and Accounts to ensure smooth order processing. Contribute to continuous improvement initiatives to enhance customer satisfaction and departmental efficiency. Adhere to company policies, procedures, and health and safety standards at all times.

Person Specification

Competencies

Strong communication and interpersonal skills, with high regard for excellent customer service (Essential - Application and Interview)*
Excellent organisational and time management skills (Essential - Interview)*
Ability to manage multiple priorities and high volumes of work effectively (Essential - Application and Interview)*
Strong attention to detail and accuracy (Essential - Application and Interview)*
Hard working, resilient and self-motivated, with a willingness to succeed (Essential - Interview)*
Professional, polite and courteous manner with customers and colleagues (Essential - Interview)*
Proficient in Microsoft Office, particularly Excel and Outlook (Essential - Application)*
Ability to manage high volumes of work effectively and work as part of a team (Essential - Interview)*

Knowledge and Experience

Previous experience in an administrative or customer service role (Essential - Application)*
Experience within a sales or manufacturing environment (Desirable - Application)*
Experience using Sage 200 (Desirable - Application)*
Ability to manage and resolve customer queries professionally (Essential - Interview)*
Second European language (Desirable - Application)*

Education

Good standard of general education (minimum GCSE level or equivalent in English and Maths) (Essential - Application)*

Other

Must hold a full UK driving licence and have access to a car (Essential - Application)*
Willingness to work flexibly in line with the demands and needs of the business (Essential - Interview)*

Job Types: Full-time, Permanent

Pay: 26,000.00-27,500.00 per year

Benefits:

Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person