Job Description

Grade UE07 40,497 - 48,149 per annum

CAHSS / Edinburgh College of Art / School of Design

Fixed Term: 11 months

Full Time: 35 Hours per week

We wish to recruit a highly motivated, thoughtful and collaborative person with experience in facilitating change management and continuous organisational improvement, with an appetite for using service design as a tool to foster learning, and a desire to help others make positive change through finishing the second phase of our knowledge transfer partnership (KTP) project in partnership with Citizen's Advice Scotland (CAS) and their network of bureaux.


The CAB network is an essential community service that empowers people in every corner of Scotland through local bureaux and national services by providing free, confidential, and impartial advice available to everyone. "We look at the problems people bring to our advice services, using people's real-life experiences to influence policy, and drive positive change where it's needed most. We work for a fairer Scotland where people are empowered, and their rights respected."


Our KTP finisher will operate as a facilitator, convenor and design ambassador, whilst using design practices to facilitate the development of a culture of organisational learning and continuous improvement practice across the CAS network, supported through no-code development initiatives. They will go beyond "solving problems" towards embedding learning and design knowledge within the organisation through the co-design and co-development of a bespoke CAB network manual "operational improvement design manual" in partnership with various CABs across Scotland.


The successful applicant will share their enthusiasm for design as a catalyst for change, to empower individuals within the CAB network to participate in local change, share their knowledge and support continuous learning cultures within a charity-based organisation who support some of our most socio-economically challenged citizens. They will be able to highlight and celebrate their understanding of community-based empowerment, social design principles involving inclusion and participation, as well as their passion for fostering and teaching others to implement positive change, through design.


Please note this post will appointed at Grade UE07, Step 1 (40,497 per annum).

The Opportunity:

The successful candidate will operate within CAS, under supervision and support from the academic leads at the University of Edinburgh and the Perth CAB leadership team. This KTP project is based in Scotland, with the core project team working on hybrid model between Edinburgh, Glasgow and Perth. There will be the opportunity to work with a range of Citizen's Advice Bureaux across the Scottish network and site visits are expected (with travel stipends included). The project will introduce the KTP Finisher to a range of industry partners already involved with CAS and CAB projects, with expertise in service design and no-code development.

Your skills and attributes for success:

You have a strong graduate qualification in a relevant design discipline, which demonstrates your strong ability to engage in multi-media approaches to service design and design communication. Candidates with backgrounds in Service Design, Product Design and/or Graphic Design are encouraged to apply. You have experience in design research methods (design ethnography, community engagement, workshop development), demonstrating your ability to work with others using principles of co-design, co-creation and/or participatory design You will have strong capacity in using appropriate design tools and graphics software, to generate appropriate visual materials for communication, dissemination and graphic production. This may include Adobe Illustrator, Photoshop, InDesign, Miro, or their equivalent You will have strong verbal presentation skills, and strong writing skills, able to generate relevant reports, articles and outputs that can be disseminated to others, whether that be project stakeholders, internally with the project team, or with wider audiences including academic conferences. You will have strong project management skills, and an ability to work independently to challenging timelines. You will have familiarity with No-Code development practices, and this may include a working understanding of associated coding platforms, including (but not limited to) HTML, CSS, and/or Javascript.
Click to view a copy of the full job description (opens new browser tab).


Your normal place of work will be Perth Citizens Advice Bureau (CAB), 7 Atholl Crescent, Perth, PH1 5NG, who operate a remote working policy. You may be expected to visit Perth CAB, with access to a hotdesk on site, for various work related functions. We anticipate that you will have regular (minimum of bi-weekly) in-person visits and meetings to both Perth CAB and the University of Edinburgh offices to update colleagues, with the Academic team at the University of Edinburgh. While these bi-weekly visits/meetings constitute commuting for work and not fieldwork, you can expect to conduct fieldwork which is not part of your regular meetings at different CAB offices around Scotland; travel and accommodation costs for this fieldwork travel will be reimbursed per UoE Expenses Policy.


Please provide an up-to-date CV and a Covering letter explaining why you are the right candidate for this role with your application.

As a valued member of our team you can expect:

A competitive salary An exciting, positive, creative, challenging and rewarding place to work. To be part of a diverse and vibrant international community Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our

staff benefits page

(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.


Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our

right to work webpages

(opens new browser tab).


On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

The closing date for applications is

2 June 2025.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.