Job Description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.


We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.


We are pleased to share an opportunity for someone to us as a Service Charge Officer. This is a permanent job, working 37 hours per week, Monday to Friday. This role is working from our King Street office, in Norwich. The role comes with Agile Working and Flexible Working will be considered.


As a Service Charge Officer, you will provide a quality, professional, compliant and comprehensive service charge process. Ensuring service charges are fair, transparent and deliver value for money for both customers and Flagship.


Your main responsibilities are to deal with service charge queries from internal and external customers. Reviewing service charges costs for accuracy, liaising with the Purchase Ledger Team and Finance Business Partners as required to ensure accuracy and completeness.


You will prepare service charge budgets annually, reconciling actual costs for all properties with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Additionally, providing guidance to the Development Team in relation to services provided on schemes


Applications are welcomed for the role of Service Charge Officer from those with excellent computer literacy, particularly Excel. You must be able to communicate effectively and work as part of a team or project.


With a working knowledge of a Housing Management Systems, as well as knowledge of both Service Charge rules and regulations and knowledge of accounting systems. Whilst not essential, the ideal candidate will be AAT qualified or equivalent.

In return for your hard work, we offer a competitive salary of 27,000.00 - 31,000.00 per annum and a benefits package that includes:

25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards. Death in Service Benefit. Company Sick Pay. An agile working environment to achieve a healthy work/life balance.

and that's not all! We're also proud to offer:

Opportunities for development (including apprenticeships, our Academy, and various training options). Health and well-being programs and initiatives. Empowerment (we give you the tools and systems to make the right decisions for resolving issues). A Leadership Team that inspires, develops, and supports you.

Please see the attached The Service Charge Officer The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 8198 and state that you are applying to be a Service Charge Officer, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here, to see the list of benefits for this job. Please click here, to see the full list of benefits for this job.


If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 17.08.2025. Interview Date: 22.08.2025.


Applications may be reviewed, and candidates invited to interview ahead of the close date.


We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.


No Agencies please.


Service Charge Officer - Reference Number 8198

About Us

Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.