Job Description

Are you an ultra-organised, proactive problem-solver who thrives in a fast-paced technical environment? Do you enjoy being the crucial link between customers, engineers, and suppliers to keep operations running smoothly?

We're looking for a Service Coordinator to join a busy Aftersales department - a key player in ensuring the seamless coordination of service operations, customer satisfaction, and internal efficiency.

In this dynamic role, you'll handle everything from scheduling engineering visits to managing parts logistics, supporting technical documentation, and ensuring everything runs like smoothly behind the scenes. You'll be the go-to person for keeping the engineering teams equipped, informed, and on schedule.

As The Service Coordinator, You Will Be:

Scheduling and coordinating engineering visits in response to customer enquiries. Assigning jobs using internal planning tools to optimise efficiency and minimise travel. Booking travel and accommodation for UK and international service visits. Managing engineering service documentation and ensure its accurately maintained. Processing weekly engineer expenses and assist with overtime claim approvals. Handling incoming/outgoing parts orders and stock transfers. Monitoring stock levels, following up on and investigate delivery discrepancies. Liaising with suppliers for warranty claims, documentation, and parts shipments. The liaison between customers, sales, engineers, and suppliers. Taking orders, clarifying technical part requirements, and scheduling services. Maintain service records, update job files, and log data for contracts and reporting. Maintain engineering visit records and utilisation data for management. Process customer invoicing based on job completion or contracts. Track product serials, contracts, and installations for internal reporting.

What We're Looking For

Proven experience in technical administration or a service coordinator/engineer support role. Excellent communication and organisation skills. A team player with a proactive, can-do attitude. High attention to detail and a knack for problem-solving. Proficient in Microsoft Office, especially Excel. Familiarity with ERP or service management software (desirable). Understanding of stock control, contract management, and technical documentation.

Why Join Apply?

Be a vital part of a high-performing engineering support team. Work in a collaborative, people-first environment. Gain exposure to international service operations. Play a key role in enhancing service efficiency and customer satisfaction.
If you love keeping things running behind the scenes and take pride in delivering exceptional operational support, we'd love to hear from you!

Apply now or give us a call for more info!

If you don't hear from us within 5 working days, please consider your application unsuccessful for this position. We appreciate your interest and encourage you to apply for future opportunities with us.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday No weekends
Experience:

Operations Administration: 3 years (preferred) Scheduling: 3 years (preferred) Maintenance Administration: 3 years (preferred) Engineering Administration: 3 years (preferred)
Work Location: In person