Job Description

Company Description

Cortile Coffee is a busy family run business based in South Wales with retail stores, a coffee shop and a service centre with a team of engineers. We work directly with manufacturers as well as several National Hospitality companies and independent businesses offering coffee machine repairs, servicing and installations.

Role Description

This is a full-time on-site role for a Service Coordinator / Customer Service Professional at Cortile Coffee located in Bridgend, but covering the whole of Wales along with the South of England and Central London. We are seeking a highly organised and detail oriented person to join our team. As Service Coordinator you will be responsible for interfacing with customers and coffee manufacturers to ensure satisfaction with the products and services offered by Cortile Coffee. This includes addressing any concerns or issues that may arise and troubleshooting any problems the customer may have. Additionally, the Service Co-ordinator will be responsible for managing the scheduling of the team of engineers to ensure that all installations, repairs and services are completed in a timely manner including scheduling and route planning. Ideally, you will be responsible for monitoring website sales and updating the website.

Experience and Skills

1+ yrs experience in Customer Service or relevant role Excellent administration skills Strong communication and interpersonal skills both verbal and e-mail Highly organised Ability to multitask and work in a fast-paced environment Strong problem-solving skills and the ability to think on your feet Good working knowledge of Microsoft products Experience with managing schedules and ensuring timely delivery of services Ability to take direction well and work collaboratively as part of a team
Familiarity with the coffee industry is an advantage

If you are a motivated individual with strong administrative and coordinator skills, we would love to hear from you. This is a great opportunity to join a family focused team and contribute to the success of our business. Plenty of free quality coffee for the right applicant!

Salary dependant on experience

Job Type: Full-time

Benefits:

Company pension Employee discount Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (required) Administrative experience: 1 year (required)
Language:

English / Welsh an advantage (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person