Job Description

Company Information

With well over 30 years of experience, we are a well-established national supplier of HVAC design, installation, service, and maintenance for the domestic, commercial, and industrial sectors. Our services cater to a diverse portfolio of high-profile, recognizable customers in the Retail, Restaurant, Hotel, and Food Processing industries. Originally formed as a family business, we maintain this close team ethos in our customer relationships, staff interactions, and operations.

Job Overview

The

Service Coordinator

plays a vital role in supporting the day-to-day operations of the HVAC service department. This position is heavily focused on managing and completing quotations generated from engineers' site visits, ensuring all customer requirements are captured accurately and turned into timely, professional proposals. The successful candidate will be detail-oriented, proactive, and capable of balancing administrative coordination with customer communication to support the smooth running of the service operation.

Key Responsibilities:

Review engineers' site visit reports, service sheets, and recommendations to identify quotation requirements. Create detailed, accurate quotations for repairs, maintenance, and replacement works using company pricing structures and supplier cost data. Liaise with suppliers to obtain costs, lead times, and technical data for inclusion in quotations. Track quotation status -- from creation to customer approval -- ensuring timely follow-ups. Collaborate with engineers and managers to clarify technical details and ensure quotes are accurate and competitive. Maintain a clear quotation log, including win/loss tracking and reasons, to support business improvement.

Requirements

Previous office experience is essential, with a background in administrative roles preferred. Proficiency in computer skills, including typing speed and accuracy. Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and Joblogic Strong organisational skills with the ability to prioritise tasks effectively. Excellent phone etiquette and interpersonal communication skills. Prior clerical experience will be considered an asset. If you are a motivated individual who thrives in a supportive role within a dynamic environment, we encourage you to apply for the Service Coordinator position.
Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Application question(s):

Previous experience in the HVAC/Air conditioning industry is required
Work Location: In person