Job Description

: Service Coordinator

UK - EDINBURGH

AIM OF THE POSITION

In your role as Reverse Vending Machine (RVM) Service Coordinator and Technical Support your responsibilities will include coordinating, planning and scheduling service interventions and installations, responding to stock enquiries / queries.

GENERAL DESCRIPTION

Office based Edinburgh region - dayshift 8-430 pm - 1 late shift a week 2-10 pm - 1 weekend in every 4 with the days back in lieu - some bank holidays can be expected to be covered on a rotational basis.

Scheduling the field-based engineers and partners using our SICON system ensuring appropriate use of their skill sets whilst ensuring maximum productivity

Follow internal processes to ensure the timely delivery of parts for engineers Ability to work under pressure positively and with enthusiasm to achieve the goals of the area and wider team Provide excellent support to customers calling in via the telephone and answering all email enquiries in a prompt and efficient manner Assisting the team in dealing with customer queries, raising cases for call-outs, quoted works and commissioning and providing timely updates Liaising with customers regarding system acceptance in accordance with Sielaff's handover protocol Preparation of the acceptance protocol and handover to the customer Troubleshooting RVM systems. This includes initial fault analysis and solving via the telephone prior to engineer intervention Management of spare parts inventory, in particular ensuring the correct recording of parts / inputs and outputs and the correct, current vehicle inventory in each case using the ERP system Instructing operators (e.g. customer personnel) in operation, maintenance (e.g. daily / weekly cleaning), troubleshooting and preventative maintenance. Reporting the status of Reverse Vending Systems and if necessary how they can be improved At all times you are to respect the Sielaff brand by always being courteous, helpful and polite whilst undertaking duties Reporting all customer feedback to the business and articulating any live market learning that can enhance our product or service support Supporting the team with special tasks/projects Building a good understanding and level of competence with the company remote interface portal "Simon" Continuously monitoring trials and the status of reverse vending installations Bring to the attention of the UK team lead any irregularities relating to a trial or reverse vending machine performance either whilst on site or found through tracking on "Simon"

PERSONAL REQUIREMENTS

You should always demonstrate your ability to be a team-player Social and communicative competence Persuasiveness and a reliable, solution-oriented approach to work Be customer-oriented, internally and externally Close cooperation with other organisational units, Service and Engineering Demonstrate a geographical knowledge of the UK (desirable but not mandatory) A background in technical support or mechanical knowledge Manage projects and people to be able to plan and co-ordinate resource to meet demand Have a solution bases approach with a can-do attitude Be open to an environment that can raise the unexpected You should work well under pressure in a polite and respectful manner Have an appetite to continually evolve and learn your skill set

ADDITIONAL REQUIREMENTS

Driver's Licence would be beneficial

Valid Passport would be beneficial

Be able to provide evidence of relevant qualifications/s in similar positions.

Job Type: Full-time

Pay: 28,500.00-30,000.00 per year

Work Location: Hybrid remote in Newbridge EH28 8QJ

Reference ID: Service coordinator