Job Description

This role is for ABCA Systems Ltd, which is part of the ABCA Group.

We are on the lookout for a highly organised Service Coordinator to join our team. You'll be the engine behind our engineers -- planning their days, keeping things moving, and making sure nothing slips through the cracks.

What You'll Be Doing:

Scheduling weekly workloads and routes for engineers in your region. Making sure engineers have a full day of work, even if jobs get cancelled. Ordering and organising stock for upcoming jobs. Coordinating stock collections so engineers have everything they need on hand. Communicating with clients to arrange and confirm booked work. Ensuring all jobs are planned by their Action Due Dates or as requested by clients. Acting as the first point of contact for engineers and clients via phone.

What You'll Need:

Experience planning engineers' workloads - this is a must! CRM experience - CASH software knowledge is a big plus. Ideally, experience in the fire and security industry.

What You're Great At:

Strong communication and top-tier customer service. Thinking on your feet and solving problems fast. Staying organised and prioritising tasks like a pro. Mapping routes with solid UK geographical knowledge and logistics awareness. Admin skills, especially intermediate Excel.

What You'll Get from Us:

A chance to grow with a company that's going places. Hybrid working after a successful training period. 23 days' holiday (plus bank hols) - increasing to 25 days with time. Access to our Employee Assistance Programme: 24/7 helpline + online support. 8 face-to-face counselling sessions (including CBT). 24/7 online GP access. Health cash plan - covering dental, optical, physio, screenings, and more. Personal accident cover. Discounts on cinema, holidays, car insurance and more. Free basic Will Writing & Financial Review Service Electric Vehicle Scheme
If this sounds like the kind of place where you'd thrive - we'd love to hear from you.

Apply now and join the team that's shaping the future of service coordination.

Job Types: Full-time, Permanent

Pay: Up to 13.50 per hour

Work Location: Hybrid remote in Oldham OL9 9RH