Job Description

Overview

We are seeking a dedicated and detail-oriented Service Coordinator to support the service department by coordinating machine breakdowns, scheduling return visits, and managing communications between customers and field engineers. This role ensures timely and efficient service delivery in line with SLA agreements, using Microsoft Dynamics AX and internal systems. This position requires strong organisational skills and the ability to handle multiple tasks efficiently while maintaining a high level of professionalism.

Key Responsibilities:

Telephone Support:

Answer service department phone lines and provide professional assistance to customers and stakeholders.
Breakdown Management:

Log machine breakdowns using the call log and Microsoft Dynamics AX. Schedule breakdowns and return visits in accordance with SLA agreements.
Inbox & System Management:

Manage the Field Service inbox and return visit spreadsheet. Upload return visits to the system and initiate part procurement demands.
Customer & Engineer Liaison:

Confirm appointments with customers. Coordinate with engineers to manage daily requirements and field updates. Provide general support to engineers across all regions.
Team Collaboration:

Work closely with Senior and Junior Coordinators to ensure smooth operations. Share responsibility for phone support and cover duties during absences. Ensure same-day response to all customer enquiries and consistent use of the call log.

Qualifications

Experience in service coordination or administrative support. Proficiency in Microsoft Office (Word, Excel, Outlook). Familiarity with Microsoft Dynamics AX or similar ERP systems (preferred). Strong organisational and time management skills. Excellent communication and customer service abilities. Ability to work effectively in a team and independently. Attention to detail and problem-solving skills.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in light of the changing needs of the organisation.

If you are passionate about providing exceptional service and possess the necessary skills to thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Service Coordinator.

Job Type: Full-time

Pay: 26,500.00 per year

Benefits:

Company pension On-site parking
Language:

English (preferred)
Work Location: In person

Application deadline: 09/08/2025
Reference ID: WM-SC