Job Description

Vacancy No

VN158

Location City

Glasgow

Location Country

United Kingdom

Business Unit

Global Delivery

Employment Type

Full-Time

About Systal

We are Systal: a global managed network, cloud and security transformation specialist.


We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure

Description

We are seeking an experienced Service Delivery Manager to support one of our largest UK customers from our Glasgow HQ. Sitting within our Delivery Operations function; you will deliver and meet individual, site, and business objectives and targets by driving performance through service excellence.

Key Responsibilities

- Responding promptly to customer requests relating to service levels, incidents and availability.


- Proactively identify, own and assume escalation point for any issue or problem that could affect customer experience.


- Follows Service Acceptance process ensuring smooth delivery of new services and assets into live service.


- Ensure all service risks are identified and recorded on the account risk register.


- Oversee delivery of regular monthly reporting including asset, performance and capacity management.


- Attend regular Monthly Service reviews and support delivery into the operational team.


- Manage client support teams/3rd party vendor relationships by hosting/attending regular meetings to help deliver more timely resolution of any service issues

Key Requirements

- Solid experience in a customer facing Service Management role.


- Strong communication skills both written & verbal.


- ITIL Foundation essential.

Why come and work with us at Systal?

Competitive salary and benefits package.


Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.


Fantastic working environment - our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.




Systal's core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world's most trusted technology services partner - inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!