Job Description

This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story.

Location

This role is based either in our Burnley office and will have a flexible working option after probation based on the company flexible working policy.

The Role

This is an opportunity for a dynamic IT Apprentice to join a fast growing IT Managed Service Provider. The role will be based within our Service Desk, working on tickets and directly assisting customers. Initially office-based with scope to work on-site.

Due to expected growth within the business, the suitable candidate will progress into a permanent Service Desk Engineer in the future. We take a proactive view on progressing employees careers and don't restrict Service Desk Engineers purely to ticket work.

General duties will include:

Resolving customer issues via a ticketing system, phone and email.

Working to Service Level Agreements

Working with network devices such as routers, firewalls and switches

Windows Server troubleshooting including 2012/2016/2019 versions.

Windows endpoint troubleshooting including Windows 7 and Windows 10.

Office 365 Administration including troubleshooting and setting up.

General TCP/IP, Lan, Wan and VPN troubleshooting.

Working with end users to log their issues and update when required.

Experience of networking cabling, patch panels and numbering systems.

Experience ticket systems.

Working on end user devices to format, reset and build new hardware.

Troubleshooting end user device issues, replacing hardware such as graphic cards, keyboard and mice.

Delivering suitable on site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business.

About You

You will have:

High interest in IT and Technology

Will be the go-to person within your family to resolve IT issues.

Setup your machine at home, including having changes parts.

Excellent customer services skills

High level of interpersonal skills

An ability to accurately triage technical requests.

A valid UK driving license.

Our people are important to us, so we believe in looking after them as best we can. We have an engagement policy with perks and benefits, including:

Tools to get the job done - A new high-spec Dell laptop and mobile phone expenses

Cashback Healthcare Plan

Career and personal development

Annual away day for feedback and positive change

Fun CSR activities, friendly environment and relaxed workplace

Social days/evenings out and the Seriun festival (Coming soon)

Hot lunch on last Friday of every month, with a catered-for style lunch every quarter

Xmas parties (which are on another level!)

Weekly fruit basket, tea, coffee and fruit juice provided

Inpowa - employee reward system - prizes for the great work you do

Annual Incremental holidays (maximum of 5 extra days after 3 years' service)

Ability to purchase holidays

Long service rewards and awards

Pension Scheme

Career Progression policy of internal recruitment over external

Job Types: Full-time, Permanent

Pay: 15,226.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Sick pay
Education:

A-Level or equivalent (preferred)
Work Location: Hybrid remote in Burnley BB11 5UB