Job Description

An experienced Service Desk Assistant is required to join the General Office team in Estates. The post holder will assist and respond to the core Service Desk activities, assisting with the operation of Estates computer management systems and responding to large numbers of enquiries both by telephone and email.



You should be qualified to SVQ level III/HNC or equivalent and have at least three years' experience in complex busy office environment. You should have excellent IT skills and be able to cope well when under pressure. Good communication skills and patience are essential as is a flexible attitude and the ability to work in a well organised and methodical manner with a minimum of supervision.



You should have excellent IT and word-processing skills and be able to cope well when under pressure. Excellent communication skills, patience and a pleasant and helpful telephone manner are essential as you will be responding to large numbers of general enquiries from staff, students, suppliers and members of the public.



You should have the ability to prioritise work using your own initiative, have a flexible attitude and the ability to work in a well organised and methodical manner with a minimum of supervision is also essential.



You should also be a committed team player with a willingness to develop your range of skills.

Employees of the University have access to a wide range of

staff benefits

including:

Annual leave of 30 days, plus 5 public holidays Membership of the S&LAS Pension Scheme with generous employer contributions A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies Staff discount scheme for local and national goods and services Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme A range of wellbeing initiatives including membership of Peppy, a health application that connects staff to expert practitioners and personalized support on health matters

Further information and informal enquiries may be directed to Karen Simpson, Service Desk Management Coordinator email: kms26@st-andrews.ac.uk, Tel: 01334 463999.



Applications are particularly welcome from people from Black, Asian and Minority Ethnic (BAME)



Equality, diversity and inclusion are at the heart of the St Andrews experience and form a central pillar of the University Strategy. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter and Race Charters). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/



This role is not eligible for visa sponsorship. Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team on hrimmigration@st-andrews.ac.uk.

Closing date: 28 July 2025

Please quote ref: CG8458DD

Estates



Salary: 23,881 - 26,338 per annum



Start date: As soon as possible

School/Unit:

Estates

Posted:

30/06/2025

Closing date:

28/07/2025

Closing time:

23:59