Job Description

Are you highly organised, customer-focused, and ready to play a key role in supporting one of the world's leading universities? The University of St Andrews is seeking to appoint a dynamic Service Desk Assistant to join our busy and friendly Estates Service Desk team.



In this role, you will be the first point of contact for a wide range of enquiries, supporting the smooth running of Estates' computerised management systems and providing vital administrative support. You'll work with colleagues across the University, contractors, and trades staff, ensuring requests are managed efficiently and service standards remain high.


As a visible member of the Estates service, this role will suit an individual seeking to join a collaborative and people-focused team. You will ideally have experience or enjoy the opportunity to work autonomously and across multiple priorities.

Why work with us?

By joining the Estates department, you'll become part of a professional, customer-focused team dedicated to maintaining and enhancing our unique estate - a portfolio that ranges from historic listed buildings to state-of-the-art teaching and research facilities. The Estates team is central to delivering the University's sustainability goals and ensuring it retains a reputation as a world-class learning environment.



This is an exciting opportunity to join the University of St Andrews, Scotland's first university (founded in 1413) and consistently ranked among the top institutions in the UK for teaching, research, and student satisfaction. Our historic yet forward-looking campus in the beautiful coastal town of St Andrews is home to a vibrant, international community where staff and students from more than 140 countries come together to learn, collaborate, and thrive.

What we're looking for

SVQ Level III/HNC or equivalent in a business-related discipline. At least three years' experience in a busy office environment. Excellent IT and communication skills, with the ability to remain calm and professional under pressure. A flexible, team-oriented approach and the ability to work with minimal supervision. Knowledge of property services or estates functions would be an advantage, but training will be provided.

Employees of the University have access to a wide range of

staff benefits

including:

Annual leave of 30 days, plus 5 public holidays Membership of the S&LAS Pension Scheme with generous employer contributions A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies Staff discount scheme for local and national goods and services Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme A range of wellbeing initiatives including membership of Peppy, a health application that connects staff to expert practitioners and personalized support on health matters

Further information and informal enquiries may be directed to Karen Simpson, Service Desk Management Coordinator email: kms26@st-andrews.ac.uk, Tel: 01334 463999.



Applications are particularly welcome from people from Black, Asian and Minority Ethnic (BAME)



Equality, diversity and inclusion are at the heart of the St Andrews experience and form a central pillar of the University Strategy. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter and Race Charters). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/



This role is not eligible for visa sponsorship. Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team on hrimmigration@st-andrews.ac.uk.

Closing date: 10 November 2025

Please quote ref: CG8458RDD

Estates



Salary: 24,215 - 26,707 per annum



Start date: As soon as possible

School/Unit:

Estates

Posted:

30/09/2025

Closing date:

10/11/2025

Closing time:

23:59