Job Description

Customer Communication:

Answer phone calls and manage the admin email inbox, providing a professional and helpful point of contact.

Job Summary

Briar Security Systems is one of Cambridge's leading independent security installation companies, proudly serving the area for over 40 years. We specialise in providing high-quality security solutions and exceptional customer service. Due to an expansion, we are looking for a dedicated and organised

Service Desk Coordinator

to join our team.

Duties

Customer Communication:

Answer phone calls and manage the admin email inbox, providing a professional and helpful point of contact.

Scheduling and Coordination:

Arrange and schedule routine maintenance calls with customers / Book site surveys / Complete field engineer service calls and log new site calls / Dispatch engineers to sites and use our vehicle tracker to provide customers with accurate ETAs.

Administrative Tasks:

Ensure all routine maintenance visits are booked in accordingly / Handle general filing and other administrative duties.

Reporting:

Run daily, monthly, KPI reports for the directors / Ensure everything is compliant with NSI regulations.

Skills

Excellent Communication Skills:

You should be professional and clear when dealing with customers over the phone and via email.

Strong Administrative Abilities:

Proficiency with computer systems and an ability to manage various administrative tasks efficiently.

Team-Oriented Mindset:

You'll be comfortable working as part of a team while also taking ownership of your individual responsibilities.

Time Management:

You must be flexible and able to work under pressure to meet tight deadlines.

What We Offer

Salary:

24,420 - 28,000 per year, depending on your skills and experience.

Training:

We are committed to our high standards. We will provide tailored, in-depth training to ensure you have all the tools you need to succeed in this role and meet the high level of service our customers expect.

Company Pension

Great work environment

To apply, please apply online! We look forward to hearing from you.

Job Types: Full-time, Permanent

Pay: 24,420.00-28,000.00 per year

Benefits:

Company pension On-site parking
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person