Job Description

This post represents an exciting opportunity for an individual with experience in Service Desk and IT Support to further develop their knowledge and capabilities.



You would be joining the IT Service Desk and End User Technology team. This team consist of 1st line engineers (Service Desk Operators) and 2nd line engineers (End User Technology Engineers).



The Service Desk team is responsible for the day-to-day IT support within Synnovis.



Situated 5 minutes from Blackfriars station.



Serve as the first point of contact for all IT-related queries, including phone calls and walk-ins.



Manage and resolve support tickets efficiently, including triaging and directing to relevant teams.



Administer user accounts and email through Microsoft Entra ID and associated systems.



Provide desktop support and hardware setup for onsite staff, including laptops and mobile phones.



Oversee equipment logistics, including courier arrangements and maintaining hardware records in the CMDB.



You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.



This is managed between you and your line manager in line with your own personal and professional development ambitions.



You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund.



Provide first point of call for all IT issues



Answer incoming phone calls and manage any walk-in queries



Manage individual ticket queue and ensure tickets are resolved in a timely manner



Triage incoming tickets to ensure they are directed to the appropriate teams



Create and manage user accounts in Microsoft Entra ID



Manage staff Email accounts



Manage staff desktops



Occasional desktop support for staff onsite



Set up hardware for staff onsite, e.g. building laptops, configuring company mobile phones



Organize courier deliveries/ collections for equipment between sites and staff



Manage equipment deliveries and ensure all hardware is documented in CMDB