Roast & Ground is a trusted partner to workplaces, providing premium coffee solutions and exceptional service. We're looking for a skilled Service Engineer to join our team and play a vital role in maintaining our reputation for outstanding technical support and customer satisfaction.
The Role
As a Service Engineer, you'll install, service, repair, and maintain bean-to-cup coffee machines, traditional coffee machines, water taps, and water dispense equipment. While most work is within London and Greater London, occasional travel outside this area is required.
Key Responsibilities
Breakdowns:
Assist the Service Desk with remote technical advice to resolve issues.
Attend customer sites to diagnose and repair breakdowns, ensuring SLAs are met.
Trials & Installations:
Support the sales team with demonstrations, tastings, and trials.
Conduct site checks, set up, and install new coffee and water equipment.
Train customers on using and maintaining their machines.
Servicing & Repairs:
Perform routine maintenance, filter changes, and drink quality audits.
Minimise future breakdowns with preventative maintenance.
Conduct advanced fault-finding at our HQ in Chessington when required.
On-Going Responsibilities:
Share feedback, market intelligence, and suggestions to improve service.
Maintain tools and equipment and participate in stock checks.
Skills & Experience Required
Proven experience servicing and repairing premium bean-to-cup coffee machines (e.g., Rex-Royal, Franke, WMF, Jura) and water taps (e.g., Billi, Borg & Overstrom, Brita).
Strong communication skills with a customer-focused approach.
Experienced in the London workplace sector.
Full, clean UK driving license.
Key Competencies & Values
Problem-solving and proactive mindset.
Team player with a positive, can-do attitude.
Ambitious and eager to grow in your role.
Demonstrates integrity and commitment to excellence.
What We Offer
Competitive salary, based on experience.
A fulfilling role in a supportive and dynamic team.
Transport provided for daily duties.
Join us in delivering better coffee, better business to workplaces across London and beyond.
Why You'll Love Working With Us:
We offer a supportive environment where you'll have a high level of autonomy and a strong, collaborative team behind you. This is an exciting role in a growing company with plenty of room for personal and professional development. Based locally in Chessington.
You'll have opportunities for growth with in-house and external training, allowing you to expand your skill set and progress with us. If you're looking to make an impact in a role that values your contributions, provides variety, and supports your career, we'd love to hear from you.
Ready to Apply?
If you're ready to bring your skills and customer-first mindset to a team that values integrity and collaboration, apply today to start your journey with us in Chessington.
Job Type: Full-time
Pay: From 35,000.00 per year
Benefits:
Casual dress
Company events
Company pension
Discounted or free food
Employee discount
Flexitime
Free parking
On-site parking
Sick pay
Ability to commute/relocate:
London: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
Driving Licence (required)
Work authorisation:
United Kingdom (required)
Location:
London (required)
Work Location: On the road
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