Job Description

Job Overview

We are seeking a dedicated and skilled Service Engineer to join our dynamic team. The ideal candidate will be responsible for providing exceptional service and support for our products, ensuring customer satisfaction through effective troubleshooting and maintenance. This role requires a proactive approach to problem-solving and a strong technical background in engineering principles.

Hours are 45 per week, Monday to Friday between core hours of 08:00 and 18:00, incl. 1 hour unpaid break.

Line Managed by the Senior Engineer.

Duties

The role of Service Engineer within Hooper Services Ltd relates primarily to the following areas:

PAT Testing of client equipment to current regulations The Service Engineer is responsible for the following client and Company equipment areas
- Vacuum cleaners

- Floor Polishers

- Floor Buffers

- Floor Scrubber Dryers

- Water Boilers

- Domestic and Commercial White Goods

Within the above categories, the Service Engineer will:
- Perform diagnostic fault investigation

- Initiate repairs as appropriate

- "Run test" the equipment

- Train end-user(s) as to correct and efficient working

The Service Engineer will be in a position to draft / complete a report on the equipment's function and potential replacement life cycle Compile report(s) on consumables used during repairs and / or service work, and liaise with the Service Administrators to ensure accurate and timely invoicing to the client(s) Read and interpret technical diagrams, order appropriate parts (liaison with Service Administrators) Provide technical support and training to customers on product usage and best practices. Manage vehicle stock of consumables and ready-use spares Attend organised training courses as appropriate Stay updated on industry trends, technologies, and best practices to enhance service delivery Undertake technical development and training through own cognisance Monitor and manage own vehicle service schedule Build and improve Company / client relationship through outstanding professionalism Ensure compliance with safety regulations and company policies during all service operations. At all times act in the best interest of the Company

Experience

A qualification in Engineering or a related field (mechanical or electrical background) is preferred, though relevant experience will also be considered. Previous experience in a service engineer role or similar position is advantageous. Strong understanding of mechanical, electrical, or electronic systems is essential. Excellent problem-solving skills with the ability to think critically under pressure. Effective communication skills to interact with clients and team members professionally. Full UK manual Driving License for a minimum of 12 months (subject to insurance requirements) for travel to client locations. The flexibility to work outside core hours

What We Offer

A competitive salary starting from 32,000 per annum depending on experience Full time permanent position (upon completion of probation) Working Hours: Mon - Fri, 9 hours / day 28 days holiday allowance, including statutory bank holidays Ongoing career development opportunities within Hooper Services Ltd Full training on PAT testing and machinery repairs, Health & Safety and much more A company vehicle for business use only Discounts on household consumables Free parking at our site Inclusive environment and friendly team
We look forward to welcoming a new member who is eager to contribute their expertise and grow within our organisation!

About Hooper Services Ltd

Hooper Services is the brainchild of Ian Hooper, who has been at the helm since day one in 1990. The foundation of Hooper Services Ltd is built on honest, impartial advice and trust. A family run business established 30+ years ago and with a combined 100+ years engineering experience. We welcome the challenge of any project big or small.

We sell, repair and service commercial floor care equipment. We sell cleaning chemicals. We supply and repair white goods - fridges, freezers, washing machines, etc. We carry out PAT (portable appliance) testing for a wide range of clients along the south of England. We are an approved supplier to many local authorities and county councils, as well as various commercial buildings, FM (facilities management) and cleaning companies.

We are friendly and welcoming team that want to grow our business and take care of our staff whilst providing the best service possible to our clients. In simple terms: We care!

Job Types: Full-time, Permanent

Pay: From 32,000.00 per year

Benefits:

Company car Employee discount On-site parking
Schedule:

Monday to Friday
Application question(s):

Do you have any qualifications in engineering in floor cleaning industry? Are you local to Portsmouth or within 20 miles radius?
Experience:

mechanical or electrical background: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Location:

Portsmouth, Hampshire (preferred)
Work Location: On the road