Job Description

Service Helpdesk Administrator

Hours:

Monday Friday, 08:30 17:00

Location:

Darwen, Lancashire

Salary Range:

24K

Contract type:

Permanent

Your next role

Are you highly organised, detail-oriented, and passionate about keeping operations running smoothly? We are looking for a motivated individual to play a vital role in our service and engineering department, overseeing the day to day running of the service and maintenance bookings, liaising with both clients and engineering teams, invoicing, and providing excellent customer service.

What you will be doing

As a Projects Administrator, you'll be an essential part of our Projects Team, helping to coordinate installation works, small projects, and ongoing service activity. You'll work closely with engineers, clients, and internal teams to keep everything running smoothly from start to finish.


Your role will focus on:

Coordinating planned maintenance, remedial works, and engineer schedules Managing the engineering diary to ensure the right people are in the right place at the right time Supporting clients with queries, updates, and excellent customer service Preparing documentation such as RAMS, quotations, and completion paperwork Processing jobs through to invoicing and ensuring commercial accuracy Building strong relationships with your portfolio of clients Providing general administrative support to the wider operations team

You'll also play a part in improving communication across the business, supporting the Service Support Team when needed, and helping ensure we meet our KPIs and deliver a high quality service every time.

Who we are looking for

Were seeking someone who is:

Organised & Detail-Oriented: You can manage multiple tasks and keep of new orders and the progress of jobs Proactive & Problem-Solving: You take initiative, spot potential issues before they arise, and suggest smart solutions. A Strong Communicator: Youre comfortable liaising with engineers, suppliers, and internal teams - both over the phone and in writing. Tech-Savvy: Youre confident using software systems (ideally Simpro) and Microsoft Office. Team-Focused but Independent: You work well in a team but can manage your own workload effectively. Experienced: You have a background in logistics or operations, ideally with a customer service component.

If you're someone who enjoys working behind the scenes to make sure everything runs like clockwork - and you want to be part of a supportive, fast-moving team - then we want to hear from you!

Who we are

At Guide Security, we are a trusted name in electronic security solutions, delivering high-quality systems and services to businesses across the UK. With over 30 years of industry experience, we specialise in designing, installing, and maintaining cutting-edge security systems - including CCTV, intruder alarms, access control, and integrated systems tailored to each clients needs.


We work with a broad range of sectors including commercial, industrial, education, retail, and government, offering scalable solutions supported by outstanding customer service. Our team of experienced engineers, support staff, and project managers are committed to protecting people, property, and assets with professionalism and integrity.


As an NSI Gold-accredited company, Guide Security places a strong emphasis on compliance, quality, and innovation. We are constantly evolving our services and technologies to stay ahead in a fast-moving industry making us a forward-thinking and rewarding place to build your career.

Why come and work for us

Here at Guide we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business. We offer:

Training and development programmes Support for professional qualifications and career progression, including apprenticeships A collaborative, inclusive workplace where every voice is valued Competitive salary Generous leave allowance Company pension scheme Medicash health plan (supporting everyday healthcare costs and wellbeing) Wellbeing support, including access to mental health reources Employee discount scheme Generous employee referral scheme

If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, wed love to hear from you!

Diversity and inclusion

We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.


If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.