Job Description

Are you passionate about driving positive change and improving services?
Do you have a track record of successfully managing projects and delivering results within set timescales?
Are you able to demonstrate your ability to analyse data and communicate findings clearly and effectively?
An opportunity has arisen within The Service Improvement Team for a Service Improvement Officer.
The successful candidate should:
- Possess strong communication skills, with the ability to write clear, concise reports and deliver engaging presentations.
- Bring experience in project and time management with the ability to work independently and deliver results under pressure.
- Demonstrate a highly analytical approach to evaluating data, making informed decisions that drive effective service improvements.
Operational Duties & Accountabilities
- Co-ordinate and support individual service reviews and assist with arrangements to meet statutory regulations.
- Collect, analyse and report on housing service policies, procedures and performance data with a view to identifying areas for improvement
- Carry out research into how other organisations provide equivalent services and report on examples of best practice for service reviews and other initiatives
- Assist with collection and submission of data required for benchmarking, carry out benchmarking exercises on-line and produce reports of results for service reviews and as required by service managers
- Carry out research with tenants, other customers and stakeholders including online, postal and telephone surveys, focus groups, face-to-face interviews etc. connected with service reviews and other initiatives
- Co-ordinate arrangements for Tenants' Satisfaction Survey and development of proposals to act on findings
- Monitor, evaluate and report on progress towards implementation of improvement plans following service reviews
- Produce user-friendly information for customers, staff and external stakeholders about performance and service developments
- Assist in the management of the housing service content on the Council's website and intranet
- Collect, analyse and report on performance indicators and related information and new Government policies and initiatives
- Undertake any other duties as may be assigned from time to time commensurate with the grade of the post
There are many benefits to working at Waverley Borough Council. In particular we are very supportive of flexible and agile working, we provide flexi-time, we have generous leave entitlements, including an additional three days off when the office is closed between Christmas and New Year. We also have a range of learning and development services to support your career goals.
This is a fixed term contract and the role is full time, 37 hours per week.
For an informal discussion about the post, please contact Human Resources on hr@waverley.gov.uk
Closing date for applications: 9.00am on the 26th November 2025
Interview date: 2nd December 2025
Please note we do not accept applications after the closing date and time given on the advert.
How to apply
To apply for this vacancy, click the "Apply Online" link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page. Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.
If you are unable to use this service or would like assistance, please contact us via hr@waverley.gov.uk or call the Human Resources team on 01483 523388.

Skills Required