Job Description

Service Innovation Assistant - Qualifications

Salary: 24,000 per annum

Full time - 35 hours per week

Hybrid Working - Home Based/Princes Risborough

We're Association for Project Management (APM). We're a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We deliver education and develop qualifications. We conduct research and p4rovide knowledge and resources. We run events and share best practice. We give people the opportunity to connect and provide community for our individual members and corporate partners, wherever they are. Above all, when doing so makes a difference, we challenge the status quo.

Job Role Overview

A fantastic opportunity has arisen at APM for a

Service Innovation Assistant reporting

to the Team Leader in Qualifications, you will be responsible for providing consistently high standards of customer service to all stakeholders through the effective use of processes and systems, ensuring work is completed against agreed targets and key performance indicators (KPI'S). You will provide effective administration to APM innovation teams, ensuring smooth information flow between key stakeholders.

The successful candidate will complete tasks and duties as defined in relevant procedures and work instructions; they will contribute ideas to improve efficiency.

If you have the skills and experience, we are looking for, we would love to hear from you.

Qualifications

GCSE (or equivalent) including Maths and English

Experience and knowledge

Worked within a high-quality customer service environment

Effective communication skills via e-mail, telephone, and other online communication platforms

Minimum intermediate level Microsoft Office and database IT skills

Thorough knowledge of customer services processes, systems and quality measures

Skills

Strong time management and organisational skills

High degree of attention to detail and accuracy

Strong communication skills - both verbally and in writing - to effectively communicate with a range of stakeholders

Relationship building skills - developing and maintaining good relationships with customers and colleagues

Ability to plan and prioritise to meet customer needs

Why APM?

We're Association for Project Management (APM). We're united in our aim to help project professionals around the world deliver better projects, setting the highest standards for the industry. Ask our people what's great about working here and the views are unanimous. You'll be joining a community that's friendly and caring. We believe that good communication creates a culture that's open and fair. We ensure everyone at APM, regardless of their role, has a voice and knows they'll be listened to and treated with respect. We see everyone as individuals and champion diversity and inclusion, both within APM and across the wider project profession. You'll work in a collaborative environment that's thoughtful, considerate and positive. You'll be supported by your team and across departments so, together, we meet the high standards we set ourselves.

If you are interested in this opportunity and feel you have the necessary attributes, skills and expertise for the role, please send your CV and covering letter to e-mail: recruitment@apm.org.uk

At APM we are open to talking about flexible working arrangements and reasonable adjustments please reach out to discuss further.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Main benefits at APM:

25 days holiday (excluding all public holidays). This increases after four years' service.

Private healthcare and dental cover is available after completion of six-month probationary period. APM pays the premium for the employee. This becomes a 'benefit in kind'.

Pension scheme offered in line with auto enrolment with up to 8% contribution from APM.

Company sick pay scheme.

Life assurance at four times the salary.

Salary sacrifice schemes - pension, cycle to work scheme, additional annual leave (up to 10 days).

Free parking on site.

Employee Assistance Programme.

Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as APM's overall financial performance.

One paid volunteering day per year.

Hybrid/flexible working options are available dependent on job role. However, there is a requirement to come into the office 4 days per month.

Job Type: Full-time

Pay: 24,000.00 per year

Benefits:

Additional leave Company car Company events Company pension Free or subsidised travel Health & wellbeing programme On-site parking Paid volunteer time Private dental insurance Private medical insurance Referral programme Sick pay
Schedule:

Monday to Friday
Work Location: Hybrid remote in Princes Risborough