Job Description

Salary scale:

31,000 - 36,806 depending on experience

Contract:

Permanent

Hours:

37 hours x2

Base:

Bradford, BD1 4QU with some requirements to work from partner organisations across Bradford District and Craven

Responsible to:

Senior Service Manager

Probationary Period:

Six months

Closing Date:

Monday 30th June 2025 10:00

Interview Date

: Monday 7th July 2025

About Us

Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.


We do this through:

Building community and individual resilience for better mental wellbeing Providing early intervention advice and support Supporting people in crisis Empowering and helping people to recover and sustain improved wellbeing
Watch this video to find out what its like to work at BDC Mind: https://www.youtube.com/watch?v=KxbMQk_ALwQ


Read our latest Impact Report and 2024-2028 Strategy: https://www.mindinbradford.org.uk/about-us/


Find out more about our approach to Equity, Diversity and Inclusion: https://www.mindinbradford.org.uk/about-us/equity-diversity-and-inclusion/


Watch the video to find out what it's like to be Service Manager at BDC Mind: A typical day for a Service Manager

Join us and youll receive:

25 days annual leave per year, rising to 28 days with length of service plus bank holidays Up to two additional leave days to use each year to support your wellbeing. Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more. Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions. Generous pension scheme and employer contribution to help you plan for a secure future. Discount schemes including Company Shop and Blue Light Card. Excellent personal development opportunities including access to Clinical Supervision. Enhanced sick pay after your six-month probation. Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.

Purpose of the role

This opportunity is a dynamic leadership role as

Service Manager

at

BDCMind

, where your work will directly shape the future of mental health services for Adults and Older Adults in our community. We have two exciting leadership roles availableone overseeing services embedded in primary and secondary care, and the other leading community-focused support services. Whichever role you decide is best suited for you, you will work to ensure they deliver inclusive, innovative, accessible, and life-changing support, which is always available at the right time for the people we support. These services provide support to people across the Bradford District and Craven, addressing a broad spectrum of mental health needs.


Youll lead a passionate team of Coordinators and Practitioners, inspiring high standards of care and championing a culture where compassion and excellence go hand in hand. Your leadership will be central to driving performance, fostering innovation, and building powerful partnerships with key stakeholders, that enable us to take our services to the next level.

Key duties

Lead your team to deliver safe, high-quality services, ensuring they meet regulatory standards, performance targets, and deliver real impact, in line with the quality assurance framework, operational plan and organisation mission Harness meaningful relationships with service members, partners, commissioners, and stakeholders, strengthening collaboration and ensuring your services meet local needs Ensure robust operational and financial controls are in place, including service risk assessment and safeguarding responsibilities, which are closely monitored and meet auditing requirements Drive data collection and analysis, producing high quality reports to lead service developments Supporting senior and executive leadership to identify new business development opportunities. Lead the successful delivery of new and evolving projects, ensuring they align with BDC Mind goals. Lead your team to be high performing by fostering clear communication and taking a proactive problem-solving approach, in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving Promoting inclusion, diversity and equity in creation, development and delivery of services. Actively supporting and promoting all aspects of the service and enhance the public image of BDC Mind. Support the on-call rota to ensure all staff have access to support and guidance out of hours Actively engage in supervision, team meetings and company events to contribute to a well-connected, informed and supportive team environment Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding, data protection, health and safety and mental health awareness Adapt to evolving service needs by taking on additional responsibilities as required, ensuring a cohesive and effective team approach Ensure that the relevant colleagues and a competent understanding of, and comply with, all BDC Mind policies and procedures. Take responsibility, with colleagues, for ensuring that all Health and Safety, Safeguarding, Information Governance and Equality & Diversity requirements are met and all other Company policies complied with. Undertake any other reasonable duties or tasks deemed necessary by the senior management team.

Person specification

Bradford District and Craven Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.

Knowledge

Essential

At least one years management experience in a relevant field A commitment to professional development Understanding of the key current issues within mental health, and key challenges across Bradford District and Craven

Experience

Essential

Working in a multi-agency way Working with children, young people or adults in a health, social care or other relevant setting Recognising and responding to risk and safeguarding concerns for adults, children or young people Leading change in services and driving developments Monitoring and evaluating work and demonstrating outcomes Building and maintaining relationships with a wide range of stakeholders

Skills and Abilities

Essential

Leadership and people management skills, including coaching or mentoring to support a team to be high performing Excellent written, verbal or non-verbal communication skills Excellent IT skills including the use of Microsoft Office packages and online systems Strong report-writing skills and ability to present information in a clear, concise and informative way Able to manage a diverse range of completing priorities and meet deadlines Able to work autonomously and as part of a team

Attitude and Personal Attributes

Essential

Willingness to work flexibly Passionate and enthusiastic, solution focused approach and can do attitude Committed to equity, diversity and inclusion Dedicated to collaborative working

How to apply:

Please click the 'Apply for this job' button and follow the steps to fill out the application form. Upload your CV and a cover letter showing how your experience and skills match the and Person Specification under. Were unable to provide feedback to applicants who are not shortlisted. * We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.