Job Description

An exciting opportunity has arisen for an experienced and ambitious

Service Manager

at SMC Aldershot - Renault, Dacia and SEAT!

Salary:

50,000 OTE

Exciting benefits package

Length:

Full Time/Permanent

Role:

Service Manager

Location:

SMC Aldershot

Reporting to:

General Manager
We are looking for someone dynamic, customer focused, and performance driven to lead our multi-brand service team at SMC Aldershot.

Our SMC site is the flagship new and used car retailer for the SMC Group. We are looking for someone who is enthusiastic, experienced, and ready to make an impact from their first day to help develop and grow the service department within this exciting business.

As

Service Manager

you will be responsible for managing our multi-brand workshop, leading the Aftersales support and workshop teams in delivering an exceptional customer experience. You will be overseeing aftersales processes and handling the day-to-day operations of the service department, with an eye on parts department, to achieve targets.

The ideal candidate will be adaptable and innovative in their approach to working, as well as have good operational knowledge and experience working within a main dealer aftersales environment.

What we're looking for in a Service Manager:

Previous Service Management experience will be required in this busy role Ability to manage and work as part of a team Ability to work on own initiative or with minimum supervision Excellent communication, administrative and organisational skills Excellent customer service skills with exceptional standards Polite, calm and approachable personality Proficient in relevant computer applications and systems Full UK driving licence

Key job areas of the Service Manager role:

Customer satisfaction Aftersales KPIs Workshop loading and efficiency MOT compliance Vehicle health check process Vehicle additional product sales Staff development, coaching and training Budget control Health and safety compliance Manufacturer audits.

The exciting SMC benefits we offer our Service Managers:

Company vehicle Health care Wellbeing support provided by BEN Additional holiday for extended service Birthday off Retail offers and vouchers Free MOT for employees Discounted service, repairs and parts Company pension scheme
SMC Motor Group is part of the SLM Group which continues to be a family company with family values and has grown to include sites across the South East and East Anglia. SLM Group are an Equal Opportunity Employer, who aim to continuously improve our diverse and inclusive workforce to ensure every employee feels valued.

Job Types: Full-time, Permanent

Pay: Up to 50,000.00 per year

Additional pay:

Commission pay
Benefits:

Additional leave Company car Company pension Employee discount Health & wellbeing programme Store discount
Schedule:

Monday to Friday Weekend availability
Experience:

Automotive service management: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: SMC Aldershot - Service Manager