Job Description

JOB DESCRIPTION

POST: Services Manager

REPORTS TO:

Head of Services

LOCATION:

Coleraine

HOURS:

35 Hours per week. You will be part of an On-Call Rota. (Paid)

Time-in- lieu is available for additional hours worked when approved in advance.

SALARY:

NJC 21 - 25 30825 - 33945

Job Purpose

Provide line management for staff under remit.

Contribute to high quality service delivery that meets the needs of service users.

Work closely with Head of Services to ensure that all areas of operational activity are delivered within organisational policy and with reference to organisational key performance indicators.

Key Responsibilities

Ensure the functions of the organisation are delivered in line with the vision, aims, values and agreed performance objectives/key performance indicators.

Effectively provide day to day direction, supervision, support and motivation to support staff.

Undertake supervision and performance reviews as required.

Act as an ambassador for the organisation in recognition that this role may represent the first or only contact made by those you respond to.

Deputise for the Head of services, as requested.

Specific Duties

Operational Delivery

Lead the refuge and community-based support services to provide quality service that meets the needs of women and children accessing the services.

Line manage referral processes/staff and oversee appropriate allocation of referrals.

Conduct staff supervisions on a regular basis.

Prepare rotas to ensure adequate allocation of staff resources.

Ensure household supplies are processed for ordering in conjunction with finance team.

Collate necessary qualitative and quantitative data and prepare reports for external funders and organisational purposes.

Develop and maintain professional working relationships with external agencies from both statutory and voluntary sectors and contribute to meetings with such.

Liaise with Head of Services to respond to high risk, urgent actions and ensure women who need immediate safety/emotional support receive it.

Delivery of awareness talks/training to external organisations.

Promoting the organisation's self-help ethos both when working with women and in your own practice.

Coordinate and respond to crisis situations in a timely manner.

Record Keeping and Reporting

Help ensure the case management system, and all records are kept up to date in 'real time' in line with confidentiality and GDPR and funder requirements.

Conduct regular case reviews to ensure needs are met and to identify possible improvements in case recording and service delivery.

Complete monthly reports related to area of work and analysis of key performance indicators as required.

Ensure up to date and accurate data such as timesheets and training records are signed off for team under remit.

Assist in the collation of necessary statistical records as required.

Fulfil reporting responsibilities under your remit in relation to child and adult safeguarding.

Continuous Improvement

Develop multi-agency relationships to ensure the best integrated response to supporting and protecting women and children living with domestic violence.

Promote organisation at external events and on social media platforms.

Work in partnership with Senior Management Team to ensure project delivery and continual review, development and improvement of our services.

Contribute to annual training needs analysis and co-ordinate/plan all necessary support staff meetings and training.

Attend and contribute to all organisational team meetings.

Attend and prepare for own supervision and appraisal sessions.

Take responsibility for your own personal development and attend training as required.

Quality and Compliance

Maintain a professional approach in all aspects of work in line with the organisations code of conduct.

Ensure staff activities meet standards of organisations and funder requirements.

Ensure all organisational policies and procedures including financial procedures under area of remit are followed to ensure compliance.

Ensure all aspects of diversity, inclusion and accessibility are followed in line with policies and procedures.

Completion of internal and external statistical reports on a regular basis in line with organisation and funder requirements.

Health & Safety and Safeguarding

Ensure all Safeguarding policies, procedures and protocols are adhered to at all times and report any concerns immediately to line manager/safeguarding champion.

Ensure all Health and Safety policies, procedures and practices are adhered to and that risk assessments as required are undertaken to ensure a healthy and safe environment for employees, volunteers and service users.

Report any risks, near misses or accidents immediately to your manager.

Ensure completion of Health and Safety checks, risk assessments or related as required.

Assist in completion of annual organisational risk assessment process.

Help ensure a clean and tidy working area is maintained.

Ensure incident and accident reports are completed in accordance with organisational policy and procedures and funder requirements.

Other

Be flexible and responsive to project needs by being available to work some evenings and holiday periods on a rota basis.

Carry out such other duties as required within competence and reason to meet the demands and responsibilities of the post.

This job description may be subject to change in line with the changing needs and demands of the organisation.

PERSON SPECIFICATION

Services Manager

Education, Qualifications and Training

Essential/Desirable

Assessment Method

NVQ Level III/minimum 2 'A' levels at grades A-C or higher/equivalent.

E

Application Form

An academic qualification at level four or above (e.g. HNC, NVQ) in a relevant field.

D

Completion of specialist housing training.

D

Experience

Min of 12 months experience of leading and managing a team of staff/volunteers.

E

Application form/Interview

Breadth and depth of experience (2 years) of providing direct support to individuals who have multiple complex needs within the past 5 years.

E

Application form/Interview

Previous experience of working in partnership with both statutory and voluntary agencies.

E

Application form/Interview

Skills

Oversee day to day running of refuge and community services.

E

Interview

Ability to plan for and react to crisis situations.

E

Excellent communication skills both written and verbal.

E

Able to maintain statistical and case load records in an accurate and timely manner.

E

Ability to complete reports both written and verbal clearly, accurately and to a standard appropriate for external presentation.

E

Be proficient in the use of social media platforms to promote the organisation and its services.

D

Ensure services function within specified budgets and report to finance team.

E

Lead refuge and community services team, plan regular supervisions and ability to address staff issues as they arise.

E

Excellent presentation skills and ability to represent and give information on the organisation at external events/meetings.

E

Knowledge

Awareness and understanding of the issues relating to Domestic Violence.

E

Interview

Knowledge of Risk Assessment and Support Planning processes for individuals.

E

Awareness of the legislative frameworks relating to Domestic Violence.

E

A knowledge of relevant statutory/voluntary organisations and their roles in providing support to those living in the community.

E

Abilities

Ability to oversee rotas and staffing levels within services.

E

Interview/ References

Good time management and organisational skills and an ability to prioritise workload in a crisis.

E

Ability to network and liaise with a range of voluntary and statutory agencies in an effective manner.

E

Provide reports to Senior Management Team on a monthly basis.

E

Attitudes

Essential/Desirable

Assessment Method

To practice in a non-judgmental manner and respect the rights, responsibilities and opinions of others.

E

Interview

To be aware of the importance of maintaining professional boundaries and confidentiality within the working environment.

E

Other

Hold a valid driver's licence and have access to a car (this can be waived in the case of an applicant whose disability prohibits driving, but who is able to organise suitable alternative arrangements which enable them to meet the duties of the post)

E

Interview

Flexible and responsive to the project needs.

E

Due to nature of the work which involves contact with children and vulnerable adults the candidate will be vetted through Access NI and additional PSNI checks.

E

Women's Aid is a woman only organisation and the lawful recruitment of female(s) for the post falls within the exception stated in Article 10 (2b & 2e) of the Sex Discrimination (NI) Order 1976. Causeway & Mid-Ulster Women's Aid is a registered charity supporting Equal Opportunities Policies. We welcome applications from all areas of the community.

Download application pack from our website -

causewayandmidulsterwomensaid.org.uk

Job Types: Full-time, Permanent

Pay: 30,825.00-33,945.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 01/08/2025
Reference ID: SMJul25