Job Description

At Connect Housing, we're driven by a clear social purpose: helping our customers live happy, healthy lives. That begins with a safe, secure home in a supportive, neighbourly community.


Customer safety is one of the key elements of how we deliver on that promise, and we're now looking for a Service Manager - Customer Safety to join our existing postholder on a job share basis, working 18.5 hours per week, to lead and shape our approach to customer safety and landlord compliance, ensuring our homes remain safe and our standards remain high.


About the role


The Service Manager - Customer Safety is the lead officer responsible for landlord compliance and customer safety across Connect's homes. You and your job share partner will be instrumental in ensuring we meet and exceed our statutory obligations by overseeing the delivery and monitoring of all key areas of compliance, including:


Gas safety Electrical safety Asbestos management Passenger, platform and stair lift safety Water hygiene and the control of water-borne infections
The postholders, in partnership, will lead on the maintenance of compliance databases, the development and review of operational procedures, and performance reporting. Working alongside the current Service Manager (job share) and managing a team of two Customer Safety Officers and an Administrator, you'll collaborate with internal colleagues, contractors, and external agencies to drive continual improvement and ensure the highest standards of safety.


About you


We're looking for someone who shares our values and brings:

A sound understanding of compliance requirements in social housing or a related environment Experience of managing operational safety across multiple disciplines Strong leadership and stakeholder management skills Excellent analytical and reporting skills, with a confident approach to data A collaborative, proactive approach and commitment to delivering customer-centred services

Our values


At Connect Housing, everything we do is rooted in our values:

Put people first Love making a difference Actively listen and learn Collaborate creatively Earn trust through our actions
Additional Information


This is a part-time (18.5 hours) role offered on a job share basis. Due to the demands and responsibilities of the Service Manager role, there may be circumstances where combining this with another role is not operationally feasible. Applications to combine this role with another part time role will be considered on a case-by-case basis.


As this role may occasionally require visits to the homes of our customers the successful candidate will ideally have access to a vehicle for work travel purposes. In addition, a basic DBS check will be carried out on the successful candidate.


Preferred work pattern is Wednesday to Friday, to fit in with the other half of the job share and two days in the office is a requirement, in order to fit in with service needs however, we want to flexible so we are happy to discuss this further with interested applicants.


Please see the attachment for the Job description and person specification.


This role requires a basic DBS check and use of a vehicle is also a must, as visits to customers may be required. If you would like to discuss this opportunity please contact the HR Team.


Why join Connect Housing? At Connect, we don't just provide homes, we build futures.


We offer:


26 days annual leave rising to 31 days after 5 years, plus bank holidays Hybrid working - combine working from home with being in the office two days a week. Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available. 24/7 GP Helpline: get a telephone or video appointment with a doctor, at your convenience. BUPA Health Cash Plan. Get money back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions. Employee Assistance Programme: get free confidential advice and support 24/7, with free counselling sessions available too. MyPlace benefits: retail discounts and offers The opportunity to buy and sell annual leave Training and development opportunities and support with role-related professional subscriptions and qualifications. Travel season ticket loan Cycle-to-work scheme Paid volunteering leave A friendly, inclusive culture rooted in our values
We understand that candidates might not always meet every area of a person specification (see attachment) so if you are interested and meet some elements of what the role requires, and feel you may be suitable, please do get in touch or apply.


As an equal opportunities employer we are committed to inclusive recruitment. If you require any adjustments during the recruitment process or wish to discuss accessibility needs, please let us know - we'll do our best to support you.


We encourage applicants from underrepresented groups to apply. We are proudly a Disability Confident employer.


Please note, we may close this vacancy earlier than the closing date so please don't delay applying, early applications are encouraged.