Job Description

Overview

We are seeking an intelligent, capable, committed and enthusiastic individual with demonstrable experience of and commitment to the oversight and management of complex specialist services from point of enquiry through to service conclusion.

This role is fundamental to the ongoing success and development of our operations. It requires a professional individual with experience of and genuine passion for customer service and service management. On a day to day basis, the role will involve a very high degree of articulate communication, liaison and coordination, building rapport, credibility and confidence.

You will be office based, in a beautiful, modern and spacious setting, working together a very small, capable and supportive team. A passion for technology and an ability to work intensively with IT systems is essential in this complex paperless operation and requires an outcome-focused individual with the ability to negotiate and overcome obstacles and friction points which may arise through complex and dynamic service provision.

This is an exciting opportunity for an individual with customer service experience to work in a fascinating and meaningful sector and be instrumental in supporting the provision of highly sought after private healthcare.

Find out more about us and this role, including a downloadable from https://www.theotcentre.co.uk/jobs/head-office-vacancies

Duties

Provide an effective, professional and friendly support service to Customers and Occupational Therapists Manage Customer Services from initial point of contact through to production of Proposals for Services using established workflows, procedures and templates. Organise and co-ordinate Service setup from initial Customer Instruction using established workflows, procedures and templates Manage and co-ordinate Service delivery through to conclusion using established workflows, procedures and templates. Oversee the production of a range of documents and reports to ensure quality standards are upheld. Contribute to the production and delivery of content through The OT Centre's online channels Effective use of The OT Centre IT Business Systems integral to the effective operation of this role and responsibilities. General administrative duties supporting office and business operations and the company directors

Qualifications

Degree or equivalent Strong analytical skills with the ability to assess situations and make informed decisions. Previous experience in a service management role is essential. Strong interpersonal skills with the ability to communicate clearly and empathetically with customers. Ability to work well under pressure while maintaining attention to detail. Familiarity with customer service software and tools
Join us in delivering exceptional service that makes a difference!

& Person Specification

View and download a copy of a /Person Specification here - https://www.theotcentre.co.uk/jobs/head-office-vacancies

Why work for The OT Centre?

The OT Centre was established in 2010 and remains a family run business providing highly specialist and complex Occupational Therapy and Sensory Integration Services across the UK. It holds to its founding principles of professionalism, care, integrity and quality of service.

This is an exciting opportunity for an individual with excellent customer service experience to work in a fascinating and meaningful sector and be instrumental in supporting the provision of highly sought after private healthcare.

You'll be working onsite in beautiful modern office premises in Llandeilo. We believe great things happen when we work together in person - collaboration, personal interaction and teamwork ensure we make the most of every opportunity while supporting each other's wellbeing in a shared workspace.

Job Types: Full-time, Part-time

Pay: Up to 34,125.00 per year

Expected hours: 28 - 37.5 per week

Benefits:

Company pension Employee discount Free parking Gym membership On-site parking Sick pay
Schedule:

Monday to Friday No weekends
Application question(s):

Within commute distance of Llandeilo
Work Location: In person

Application deadline: 14/07/2025
Reference ID: SM0725