Job Description

Are you an experienced Service Manager looking for a new and exciting challenge?

We are looking to recruit a Service Manager to join our busy Aftersales department in Scarborough. You must be enthusiastic, outgoing and a process driven individual who puts customer service at the forefront of all they do.

As a Service Manager at Drive Motor Retail, you will be the first point of support for our Aftersales staff and you will play a vital role in managing the department, allocating work loads and ensuring the customers experience with us is smooth and hassle-free.

Basic Salary up to 40,000 - OTE up to 50,000 24 Days holiday + Bank holidays - Increasing with length of service. Discounted Shopping, Gym and Dining Benefits. Competitive Bonus Structures. Medicare cash plan for all employees and their children, which gives same-day access to an online GP, money towards health, wellbeing and dental care.

Responsibilities:

To ensure all the benefits provided by Drive to their customers will be offered on all opportunities in an effective way. You are expected to monitor, coach and train Service Advisors to achieve business goals. You and your team should strive to achieve the accepted customer satisfaction standards and customer retention. Complaints should be managed and resolved effectively whilst adhering to policies and procedures. To take responsibility for the profit of the department and actively strive to achieve budgets set. Maintain and review reports regularly to look at staff efficiencies and productivity. Produce reports in a timely manner for board meetings. Ensure all Drive processes are fully adhered to. Take responsibility for any health and safety issues and ensure compliance with regulations.

Requirements:

Proven experience in an Assistant Service Manager / Service Manager role. Exceptional leadership and team management skills. Strong organisational and scheduling abilities Ability to motivate and push team members to achieve exceptional results. Excellent communication and interpersonal skills
Due to the volume of applicants, we receive across the group, it may not be possible to respond to each application individually. If you do not receive a response within 7 days, please assume you have been unsuccessful on this occasion.

Job Types: Full-time, Permanent

Pay: 38,000.00-50,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Bereavement leave Company events Company pension Employee discount Employee mentoring programme Financial planning services Free fitness classes Free flu jabs Health & wellbeing programme Private dental insurance Private medical insurance Referral programme Store discount
Schedule:

Day shift Monday to Friday Weekend availability
Experience:

Automotive Service Manager: 3 years (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person