Job Description

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career; with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we're enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
This role will be within our private networks. We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?

• You'll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure.
• You'll drive the Change Management process: assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems.
• We'll need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies.
• You'll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared service platforms.
• Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers.
• You'll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods.

• You'll conduct service reviews, trend analysis, and root cause investigations to proactively reduce incidents.
• Support technology refresh initiatives, system migrations, and vendor transitions.

What you'll bring

• You'll have Service Management, with substantial experience in environments involving telecommunications, building/facility systems, or critical infrastructure.
• Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management.
• You'll have familiarity with ITSM platforms (e.g., Sales Force, Remedy) and asset/configuration tools (CMDBs).
• You'll come with vendor management experience across telecom and facilities technology partners.
• ITIL Expert or Managing Professional certification is strongly preferred.
• Experience in compliance-heavy or 24/7 operations (e.g., data centres, call centres, critical facilities) is a plus.

What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It's an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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