Job Description

Our Mission Statement and Values

At Aspire Young Persons Connect our mission is to create stronger futures for young people through relational care and support.

We are a value-based organisation and follow a value-based recruitment process. It is important that everyone who plays a part in the support and care of young people across the Aspire Young Persons Connect Service practice and hold the same values of:

Empowerment and Collaboration.

Dignity and Respect.

Trustworthiness and compassion.

Safety and Choice.

Cultural Consideration.

Description of role

As the Registered Service Manager, you will be responsible for managing all aspects of support and preparation for adult live in line with the needs of young people aged 16 plus who live in their registered supported living home. You will be responsible for leading and managing the team who are based in our 24/7 supported living home and the floating support provided to young people as they move on to our staying close supported living homes based in and around the local area.

It is important to us that everything we do is with kindness and compassion, even when everything is tough at times. We believe in providing young people with positive role models and a dedicated, relational, and experienced team around them to create an environment where everyone feels supported and able to contribute. As the Registered Service Manager, you will role model best practice and build a culture where young people feel safe, valued and supported to be the best version of themselves.

In your role you will ensure young people receive tailored support, in relation to their individual needs, ensuring they are safe from harm and that they develop into adulthood so they can manage their own home, are accessing education or employment and make safer choices.

By leading the supported living team and listening to the views of young people you will ensure best practice is delivered daily and compliance with service and legislative requirements and in particular Supported Living Regulations (England) 2023.

About You

We are looking for someone who understands and knows how to practice in a strength based and trauma informed way with young people aged 16 plus. You need to be passionate about working with young people, developing teams and able to 'dot the i's and cross the t's' to make sure records are of a high standard and people are clear about what to do and when to do it to ensure young people benefit from every moment with us.

You will be motivated by and have a wealth of practice experience and strategies for working with and leading others to work with young people aged 16 plus who need support. You will also have had experienced of developing systems and tools to support young people in their preparation for independence and risk reduction strategies to ensuring young people are safeguarded from harm. You will have a proven track record on leading and motivating team and having worked directly with young people who can present with behavioural, emotional and social difficulties, including challenging behaviours who are seeking their independence through into adulthood.

You need to have had previous experienced of leading and managing other people and creating a culture of high support and high challenge which ensures evidenced based outcomes are achieved to prepare young people for adult live and maintaining a strong performing team.

You will have a wealth of knowledge and experience in respect of safeguarding children, young people, and vulnerable adults. And you will be committed to ensuring your knowledge remains current and supports the team to feel well supported and clear in how they safeguard the young people and each other.

You will know how to work closely with partners, community services and other professionals to get the very best service for young people and to ensure the fabric of the home(s) are maintained to a high standard, where anyone of us, would be proud to live in.

As an experienced manager you will have clear practice-based knowledge of the Supported Accommodation (England) Regulations 2023 and Quality Standards. This will include how to put in place clear systems and processes that ensures compliance, regular monitoring of the progress of young people, the team and overall, the supported living home(s) in line except for the regulator and other quality assurance systems in place, across the Aspire Young People Connect Service.

Main duties and responsibilities of the role

In your role as Registered Service Manager, you will:

Meet the needs of the young people by:

Ensuring young people feel valued, listened to, respected, supported and responded to in line with best practice and the systems which are developed to meet need ensuring young people are heard and responded to in a timely way. Ensuring robust and effective moving in and moving on decisions and plans are made for young people. Putting in place systems which maintain high standards of support to reduce risk, promote independence, and deliver better outcomes for young people in line with their individual and group needs. Supporting the team to develop and implement high quality assessments and support plans tailored to meet and respond to young people's individual needs. Overseeing the day-to-day support provided to young people to monitor, review and evaluate the effectiveness of strategies/interventions in place to reduce risk, ensure young people are safeguarded from harm and they have access to opportunities in line with their peers.
Meet the needs of the team by:

Supporting the recruitment and retention of a diverse mix of people who are motivated, confident, and skilled, within their knowledge and practice base to meet the needs of the young people for whom they are working alongside. Recognising and celebrating good practice and developing a safe culture of learning from all aspects of practice. Embedding a culture of safer practice and safeguarding where everyone understands what good looks like and what to do to ensure compliance with best practice. Providing high quality support and challenge, role modelling the values and best practice. Providing good quality supervision, induction, appraisal, team, individual knowledge and skill development opportunities. Developing a culture where everyone feels valued and understands their role. Setting and reviewing targets and objectives for the team to ensure that work is outcome focused, innovative, evidenced based and has clear direction.
Meet the needs of others by:

Working in partnership with others such as the LA leads, commissioning service, police and community services to ensure all our young people are receiving a timely and effective service to meet their needs. Promoting consultation with young people, their families, relevant professionals and other agencies in the management and development of the service and supporting access to services outside of the home. Working with others to develop services which support the smooth running of the supported living service for which you have responsibility for. Promoting and implementing an equal opportunities and anti-discriminatory culture where people feel empowered to develop and create greater outcomes for young people across a wider societal and practice system.
Meet the needs of the service by:

Overseeing and leading on the day-to-day operation and standards within the home in line with legislation best practice and regulations. Actively quality assure all policies, procedures, strategies, and planning within the service. Putting in place and review systems which ensure the building, its contents, its grounds, and local environment is safe for people to live in and work in. Undertaking risk assessments and implement measures to mitigate identified risks whilst supporting others to understand and respond to ensure everyone is compliant with health and safety practices and regulations. Managing budgets and financial resources effectively, ensuring tight monitoring and control of expenditure so the services operate within budget. Maintaining accurate records and documentation to ensure high quality records and oversight ensuring opportunities for improvement are identified and actions implemented. Ensuring key regulatory documents are up to date, appropriate to the needs of young people and are compliant with the Supported Living Regulations 2023 and Quality Standards and Care Standards Act (2000). Undertaking training required for the post and ensuring you understand the current legislative requirements, research to supported to develop your service and team. Being 'fit' to manage the service in accordance with the organisations needs and the current Regulations including a successful outcome from the fit person interview with Ofsted and ongoing review and inspection of services.
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As the Service Manager you will be familiar with the daily routines in the home and observe the practice of team members at various times through the day. This may entail occasional working during an evening or weekend. The post holder will be required to be part of a management rota providing out of hours support for the Service.

The above list is not exhaustive, and you will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post as directed by the Operations Director Young Persons Connect or any other member of the Senior Leadership team.

What can you expect from us?

We recognise that the role of a registered service manager can be tough at times therefore we ensure you work in an organisation who live and breathe their values, not just for the young people but for you and everyone who works in the service too. We believe in having a hands-on approach, so you never feel 'left to it' balanced with empowering you and others to be the best version of yourself in the knowledge of being supported. We are an organisation who are big enough to make changes but small enough to care.

You will be supported by a highly experienced manager who will provide planned and unplanned supervision and support. They will be focused on ensuring you receive the training, guidance and access to systems and people to achieve everything you need to in relation to your role, including a tailored leadership and management offer build to support you.

You will have access to coaching which will ensure you can develop as well as reflecting on your own development. This is coupled with a great and flexible CPD offer which ensures you and your team are supported with the knowledge and the practical skills needed to support, respond and create services to meet the individual needs of young people.

We are committed to thinking outside the box and working in a innovate and restorative way which means there is plenty going on to promote your individual opportunities as well as others across the service.

Job Types: Full-time, Permanent

Pay: 50,000.00-55,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 11/08/2025
Reference ID: Young Persons Connect