Job Description

Service Manager [Band 8A] - Crisis Resolution and Home Treatment Team/Site Manager/Place of Safety - Acute and Urgent Care Directorate : Substantive full time position:
Do you want to be part of an innovative and collaborative Senior Leadership Team? The Acute & Urgent Care Directorate are looking for internal applicants for the Service Manager post for the Crisis Care Service Line. This is a fantastic opportunity for someone to develop their leadership skills and drive some exciting developments within a complex and fast-paced environment.
The wider Leadership Team will support you to ensure we continue to maintain high quality, patient focused services in line with our national and locally agreed targets.
The right candidates will have leadership and managerial responsibility for the 'day to day' needs of the service within their portfolio, they will contribute to service improvements and business opportunities and work with varying stakeholders to support and develop these.
Main duties of the job
The post holder will be responsible for the operational, performance and business management of their delegated service areas. The post holder will work under the direction and line management of the Senior Service Manager, with a secondary reporting line to the Associate Director.
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Details
Date posted
10 July 2025
Pay scheme
Agenda for change
Band
Band 8a
Salary
55,690 to 62,682 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
232-AUC-7290010
Job locations
Harplands Hospital
Stoke-on-Trent
ST4 6TH
Job description
Job responsibilities
Under direction from the Senior Service Manager provide support to the Associate and Clinical Director in developing and implementing long term service strategy and policies within the Directorate, including annual business plans that fully reflect the direction and service needs of the Trust.
These must be in line with corporate strategies of stakeholders and link directly to relevant legislation as well as national and local healthcare guidance and initiatives.
Responsible for the interpretation and implementation of broad policies and NHS guidance, contribute to all relevant corporate policies and strategy, developing services locally in line with them.
Coordinate service objectives ensuring relevance to local and national priorities.
Contribute to Directorate business plans the development of appropriate operational, financial, market assessment and workforce plans for service areas with the appropriate involvement of managers, clinicians and the wider workforce.
Involve service users and carers in the development and planning of services.
Job description
Job responsibilities
Under direction from the Senior Service Manager provide support to the Associate and Clinical Director in developing and implementing long term service strategy and policies within the Directorate, including annual business plans that fully reflect the direction and service needs of the Trust.
These must be in line with corporate strategies of stakeholders and link directly to relevant legislation as well as national and local healthcare guidance and initiatives.
Responsible for the interpretation and implementation of broad policies and NHS guidance, contribute to all relevant corporate policies and strategy, developing services locally in line with them.
Coordinate service objectives ensuring relevance to local and national priorities.
Contribute to Directorate business plans the development of appropriate operational, financial, market assessment and workforce plans for service areas with the appropriate involvement of managers, clinicians and the wider workforce.
Involve service users and carers in the development and planning of services.
Person Specification
Qualifications
Essential

• oIn depth professional knowledge of financial management, performance management, service improvement, staff management

• oExtensive, proven experience in working in an NHS environment, with significant experience of team/area management

• oProven track record of leadership, managing redesign and organisational change within teams

• oMasters Qualification in Leadership & Management or equivalent subject (or working towards)

• oIn depth professional knowledge of financial management, performance management, service improvement, staff management

• oExtensive, proven experience in working in an NHS environment, with significant experience of team/area management

• oProven track record of leadership, managing redesign and organisational change within teams

• oMasters Qualification in Leadership & Management or equivalent subject (or working towards)