Job Description

Do you have management experience in a care/support setting? Has some/all of this experience come from supporting people who have learning disabilities and/or autism? Would you like to work for a not-for-profit charity where you are valued and invested in?
As a growing charity, we are looking for a

Service Manager

to join our operational management team to effectively manage five supported living services. Supported by the Head of Operations, you will coach and manage a team to provide valuable and person-centred support to adults with learning disabilities.

The role:

Job Title: Service Manager

Location: services located in and around Ely, Cambridgeshire

Salary: 45,321 to 50,994 per annum dependent on experience (35 hours per week)

Employment: Permanent

Shift pattern: Monday to Friday with the ability to work flexibly to meet the needs of the service, including weekends and evenings

On call: upon completing your probationary period, you will be included on an out of hours on call rota covering all services across The Edmund Trust as Tier 2 support. This rota is shared across all managers and is typically an average of 1 in every 8 weeks.

Requirements:

Have management experience in a care/support setting, dealing with all areas of running multiple services Experienced at mentoring, coaching and supporting staff and leading a team positively Experienced at supporting people who have learning and physical disabilities, and autism Experienced at supporting people with challenging behaviour Be passionate and motivated about getting the support right for the people we support Able to establish and maintain relationships with the families of the people we support, knowing they play an important part in the person's life and have insightful and valuable contributions Knowledge and understanding of relevant legislation, including CQC requirements Willing to be a Registered Manager if required Able to work flexibly, including weekends and evenings To be suitably qualified in the sector and be willing to complete the Level 5 Diploma in Health and Social Care whilst in post Great at communicating Proactive, dynamic and adaptable Person-centred Driven and passionate Able to think outside the box Able to undertake administration tasks in a timely and organised manner Confident in following support agreements, plans and policies at all times Able to work as a team but also confident at lone working Are a car driver, with a full manual UK driving licence, and can use your own car for business use Are an experienced and competent user of Microsoft Office (i.e. Outlook, Excel, Word etc.)

Why work for us?

Excellent rates of pay Flexible rotas 30 days holiday per year (including bank holidays) Full, comprehensive training Career progression with our 'promote from within' culture Access to professional, industry-recognised formal qualifications Recognition of staff going the extra mile through our employee of the month award Annual employee awards evening, celebrating our valued staff and their achievements over the last year Access to employee discounts and benefits Company pension scheme Access to our employee assistance programme providing confidential support and advice to both you and your family HasteePay offering access to a portion of your wages as and when you need it Cycle to work scheme Paid mileage (where applicable)
The closing date for applications is

Monday 21st July 2025

(23.59), with interviews being held on Thursday 24th July at our Head Office in Waterbeach.

About Us

The Edmund Trust & Eddie's has been proudly supporting people across the East of England with learning & physical disabilities, autism and complex needs for over seventy years. We work to provide lifelong opportunities and create positive lifestyles for people to be equal and active members of the community.

We provide person-centred support, allowing individuals to choose how they want to live their lives, enabling them to reach their full potential. We encourage people to achieve their aspirations with outcome focused support. Working alongside our values of Commitment, Collaboration and Positive Interactions.

Job Types: Full-time, Permanent

Pay: 45,321.00-50,994.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme
Schedule:

Monday to Friday Weekend availability
Application question(s):

Do you have management experience in a care/support setting? Do you have experience of working with adults who have learning disabilities and/or autism? Do you have a full manual UK driving licence and a car you can use for work purposes?
Work Location: In person

Application deadline: 21/07/2025