Job Description

Full-time 37.5 hours per week, 34,500

29 days Annual Leave. Option to purchase additional 5 days Annual Leave

BUPA Health Cash Plan

Attendance Reward Scheme

Nest Pension

Fully paid Training and DBS

Paid Social Care Wales Registration

Work Mobile Phone and Laptop

Good career progression

DBS update service reimbursed (preferred for faster start)

We don't do sponsorship (sorry!)

Are you a compassionate leader with a passion for empowering people to live happy fulfilled lives whilst promoting their independence?

We are looking for an experienced, highly innovative, resourceful and compassionate Service Manager to lead two teams of Support Workers across two of our supported living services in Denbighshire.

Service 1 - Leading a team to support one female adult who has complex needs, Epilepsy and learning disabilities.

Service 2 - Leading a team to support four adult males who have Autism, learning disabilities and mental health conditions.

You will divide your time between the two services and will be responsible for the line management of both staff teams and the compliance within each service. Reporting to our Service Delivery Manager, you will lead the team to ensure individuals receive the highest standard of care and support, whilst building positive relationships with the individuals receiving support, their families and external agencies.

The role is challenging and a fantastic opportunity for an inspirational leader, experienced in providing services to people with complex needs, who is committed to the principles of Active Support and Positive Behaviour Management; to make a difference to people's lives every day.

You will form an integral part of the management team, working with the Service Delivery Manager to make sure the services fulfil potential to become market leaders, but most importantly, make sure the individuals we support lead a good life with fulfilled ambitions.

You will also work alongside our team of managers to complete on call support on a rotational basis.

The Organisation

Castell Ventures is a well-established care and support company where all our team are proud of the difference we make to help people achieve their ambitions.

We are privileged to support some amazing people across Wales by giving them tailored, innovative and outstanding care and support services, and we pride ourselves on the meaningful relationships we have developed with people and their families.

Castell Ventures is a great place to work. We are a Living Wage employer which means our basic rates of pay are higher than the National Living Wage. All our staff are offered the opportunity to join a contributory pension scheme. We also offer great annual leave entitlements and additional benefits such as BUPA Cash Plan.

We firmly believe in having the right people working for us and creating an environment where they love coming to work to make a difference to everyone they meet.

Desirable

Experience of working with people who have Epilepsy, learning disabilities, and mental health.

Ability to speak, understand, read and write the Welsh language.

Essential

Experience of managing domiciliary care services and/or supported living services.

A commitment to working according to the organisation's Values.

Experience of line managing staff.

Experience of building relationships with outside agencies.

A good understanding of safeguarding procedures.

Good written and verbal communication and ICT skills.

Have at least NVQ/QCF Level 3 in Health and Social Care and also have or be willing to complete NVQ4/QCF5 Health and Social Care Management Award within 18 months of appointment.

Full UK driver's license and own vehicle

To Apply

You can apply with an up-to-date CV.

If you would like to discuss the role, please contact Charlotte Roberts on 07790396334.

Start Date: 6 January 2026

Job Type: Full-time

Pay: 34,500.00 per year

Benefits:

Additional leave Company pension Private medical insurance
Work Location: In person

Application deadline: 20/11/2025
Expected start date: 05/01/2026