Job Description

Job Summary

We are seeking a detail-oriented and proactive Service Operations Administrator to join our team. The ideal candidate will play a crucial role in a team that owns key support functions such as:

Print Consumable related customer interactions & support Print Meter Management program System administration Engineer Call Scheduling

Responsibilities

To act as a first point of contact via telephone, email or ticket to customer or internal related queries To liaise with customers in relation to consumable queries keeping customers informed To be proactive with the Meter Management program while multitasking with other role requirements Meter Management Reporting Engineer call scheduling and liaising with customers, keeping them informed of ETA's To maintain asset management records, keeping them up to date and accurate To ensure continuous personal development to ensure required levels of skill and technical knowledge and expertise.

Requirements

Conscientious with attention to detail The ability to execute detailed administration instructions in a timely manner Skilled in the use of Microsoft Teams, Word, Excel, Outlook and PowerPoint Must be self-motivated and able to be an effective team player Strong organisational skills with the ability to prioritise tasks effectively A sense of personal pride in delivering world class service is essential Excellent phone etiquette and interpersonal skills for effective communication A proactive approach to problem-solving with strong attention to detail
We look forward to welcoming the successful applicant who is eager to contribute to our team's success while enhancing their own professional development within a supportive environment.

To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required. Good working knowledge of Microsoft excel is required.

Job Types: Full-time, Permanent

Pay: From 23,810.00 per year

Benefits:

Bereavement leave Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance On-site parking Referral programme
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 06/06/2025
Reference ID: XEREOpsAberdeen